The Red Hat Training and Certification team is seeking a customer‐focused and results‐driven individual to fill the role of Training Experience Specialist. Preferred location: Rome or Milan, with optional partial remote work. Responsibilities Proactively engage with a high number of assigned customers to understand their learning goals and challenge and create plans to ensure they fully utilize and maximize the benefits of their learning subscription and Training Units (TUs). Develop and execute a proactive renewal strategy for assigned customer accounts. Identify and cultivate customer advocates who can speak to the success of their learning subscription. Analyze customer engagement and usage data to identify trends, opportunities, and areas for improvement; generate regular reports on renewal metrics, providing insights to internal stakeholders. Manage inbound leads and outbound leads, overseeing lead nurturing, qualification, distribution, and follow‐up to ensure a smooth transition through the sales funnel. Design, implement,



and manage targeted upsell campaigns to existing customers, identifying opportunities for expanding customer use of products or services, creating strategies to increase engagement, and driving incremental revenue through value‐added offerings. Drive fill rates by promoting the Open Enrolment (OE) training courses and certification exams to the existing customer base through upselling, cross‐selling and targeted campaigns. Collaborate with product development to address customer feedback and enhance the learning subscription offering. Support local sales teams to identify upsell opportunities and potential expansion of learning services. Qualifications Two plus years experience in customer success, account management, or a related role. Ability to analyze data and derive actionable insights. Results‐oriented with a focus on achieving consumption and renewal targets. Customer‐centric mindset with a passion for ensuring customer success. Stra

📌 Training experience specialist italy (Italia)
🏢 Red Hat
📍 Italia