**Your Mission**: - Collect and filter customer calls, identify needs and answer or manage accordingly any technical request in compliance with the HSS&E; standards to ensure general support requests from cus
- tomers are answered.
- Issue Service Request for intervention and ensure follow up with Planning team.
- Open and drive non-conformity through SINCRO until problem solved and customer confirmation received.
- Follow and support Field Service Engineer during intervention at customer site.
- Follow up and ensure Sales Order and Service orders required are created and aligned.
- Collect and send technical reports to customer.
- Coordinate audit execution: Diagnostic Visit, ECO audits, Line audit.
- Organise stand alone or complete line regular maintenance and emergency intervention.
- Manage Warranty intervention following Issue resolution process.
- Set up objectives for the team, support, manage and coach the team.
- Make sure Customer Care Managers are following procedures and processes during intervention
and issue resolution steps.




- Be a support and make decision if prioritization must be given.
- Follow the development plan and carrier path.
- Motivate the team, being present and supportive.
- Make sure Customer Care Managers are well supported by Regional Product Support. **Your Profile**:
**Level of education and languages**: - Bachelor degree or equivalent.
- Good written and verbal command of English, and fluent level of Italian is a must. **Professional Skills & Experience**: - 5 years of working experience in after sales or production plant.
- High technical knowledge of Sidel products and complete line equipment.
- Strong verbal and written communication skills in order to establish a very good customer relationship.
- Excellent responsiveness, dynamism, tenacity, autonomy and motivational skills.
- Ability to interface with all levels of the organisation.
- Excellent multi-tasking ability. **Contract Type**:
**Permanent**:
**Country**:
**ITALY**:
**Location**:
**Parma**:

📌 Customer Care Manager Leader South Europe (Parma)
🏢 Sidel
📍 Parma