Within theCTO Italy Operationsteam, theOperational Optimization Specialistplays a key role in ensuring the efficiency, reliability, and operational sustainability of systems and services supporting theItalian LE Business Units.
The position focuses onoperational process analysis,identification of inefficiencies,reduction of recurring incidents, andtechnology obsolescence management, with theobjectiveof improving service quality and ensuring business continuity.
Operational Process Optimization
- Analyze existing operational processes to identify bottlenecks, inefficiencies, and areas for improvement
- Define and implement optimization strategies aimed at reducing operational overhead and improving overall service reliability
- Support the standardization of operational processes by promoting best practices and structured approaches
- Collaborate with technical and business teams to ensure alignment between processes, systems, and operational objectives

Obsolescence Analysis




- Conduct structured assessments of existing systems and tools to identify components approaching end-of-life or no longer supported
- Evaluate operational risks related to technological obsolescence and propose mitigation actions
- Contribute to the definition of upgrade or replacement roadmaps, ensuring service continuity
- Support and coordinate transition activities in collaboration with involved teams
- Analyze root causes of recurring incidents and operational issues
- Define and implement medium- to long-term corrective and preventive actions
- Monitor the effectiveness of implemented solutions and promote a continuous improvement mindset
- Document solutions and resolution processes, contributing to the creation and maintenance of an operational knowledge base

Stakeholder & Cross-functional Collaboration
- Work closely with technical, operations, and business teams in complex, multi-stakeholder environments
- Support effective communication across different functions involved in operati

📌 Operation Optimization Specialist (Italia)
🏢 GENERALI ITALIA
📍 Italia