At Swarovski, where innovation meets inspiration, we are looking for a B2B Client Service Specialist.Job Overview
The candidate will maintain strong business relationships with customers, collaborating closely with the Client Service Department, Key Account Managers, and the Sales Team to coordinate service activities in line with corporate and local policies.
Responsibilities
- Serve customers in accordance with our Service Level Group guidelines.
- Advise customers on the full product range, stock availability, product applications, novelties, and possible options.
- Manage the end‑to‑end order process, ensuring accurate data entry and proactively informing customers about delivery dates or changes, and addressing any deviations.
- Issue credit and debit notes as necessary, check customer credit accounts in SAP, and coordinate with Credit Management on credit limits, price adjustments, discounts, and payment conditions.
- Ensure goods are shipped following applicable procedures, working closely with the exporting company and related parties.




- Handle customer complaints and other issues, resolving them promptly and professionally to satisfy the customer.
- Advise other departments as needed and oversee the administrative management of returned goods.
- Communicate effectively with the Head of Client Service B2B and collaborate with all Client Service and Sales colleagues.
- Follow up with headquarters on projects, special production requests, and negotiate lead‑time improvements or prioritizations.
- Coordinate with the Design office for the creation of new motives.
- Manage all activities related to rebates, discounts, and year‑end closures.

Qualifications
- High school diploma or university degree.
- More than 2 years of professional experience in a similar role within an international setting.
- Proficient with Excel and SAP.
- Excellent analytical and problem‑solving skills.
- Excellent English and Italian proficiency in both spoken and written communication.

📌 b Client Service Specialist (Italia)
🏢 Swarovski
📍 Italia