Position: Italian-Speaking Customer Service Representative — Western Union Project
Location: Remote work from Greece
Employment Type: Full-time

Please note that relocation to Greece is required for this position.

As an Italian-Speaking Customer Service Representative for the Western Union project, you will be the first point of contact for customers and provide professional and efficient support by phone, email, and chat. Your role will be to ensure a positive customer experience by answering inquiries, resolving issues, and providing accurate information about Western Union services.

Main Responsibilities

- Handle customer inquiries by phone, email, and chat promptly and professionally.
- Assist customers with account-related questions, money transfers, transactions, and general service inquiries.
- Resolve customer issues by identifying appropriate solutions and following established procedures.
- Accurately record customer interactions in the company's systems.
- Meet quality, productivity, and customer satisfaction objectives.
- Collaborate with colleagues and other departments to provide the best possible customer experience.
- Stay informed about company policies, products, and procedures through ongoing training.

Candidate Profile

- Fluency in Italian , with a minimum level of C1.
- Good command of English.




- Excellent communication and interpersonal skills.
- Strong customer service orientation and problem-solving abilities.
- Good computer skills and the ability to manage multiple tasks simultaneously.
- Ability to work in a fast-paced and dynamic environment.
- Previous customer service experience is an advantage but is not required, as full training will be provided.

Salary and Bonuses

- Gross monthly salary: €1,045.72
- Salary increase after 12 months of continuous employment from the hiring date.
- After three years of service, the gross monthly salary increases to €1,150.00 .
- Performance premio: up to 15% of the gross monthly salary , depending on the achievement of productivity and quality targets.

What We Offer

- Full-time employment contract.
- Remote work from Greece.
- Paid training.
- Career growth and professional development opportunities.
- Paid annual leave and paid sick leave.
- Meal vouchers.
- Medical insurance.
- Relocation assistance, including flight tickets, two weeks of hotel accommodation, and support from a real estate agency to help you find accommodation in Greece. The company covers the agency fees.

Job Types: Full-time, Permanent

Pay: €1,045.00 per month

Work Location: Remote

📌 Customer Service Agent (Italia)
🏢 Multilingual Talents
📍 Italia