Senior Account Manager at Flexport.

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About the role

This position focuses on helping clients expand their business and recognize the full value of Flexport's services. You will gain a deep understanding of client supply chains to propose and implement effective solutions. Clients rely on your professional and detailed management of their experience.
Key facts

Location: Milan, Italy
Engagement: Full-time, On-site
Salary: €41.600 - €57.200 EUR (gross annual base salary)
What you'll do

Navigate complex client organizations, including key executives, to strengthen relationships.
Conduct regular client meetings to assess account health and identify areas for improvement.
Use client knowledge to find, develop, and close upsell, cross-sell, and renewal opportunities.
Monitor client financial health, report on financials, and ensure consistent payment schedules.
Lead and participate in client onboarding and the creation of standard operating procedures.
Define and guide implementation stages and timelines for new opportunities and clients.
Collaborate with global teams across Asia, North America, and Latin America for consistent account management.
Analyze client metrics data with Global Operations to meet expectations, address escalations, and resolve issues.
Prepare and lead client touchpoints to demonstrate value and suggest performance improvements.
Develop 3-year supply chain roadmaps for clients, aligning with their global business objectives.




Drive product adoption among client stakeholders to ensure they fully benefit from Flexport.
Regularly review and update client success criteria as their needs change.
Continuously expand supply chain knowledge through training to serve as a trusted advisor.
Maintain and use data in Salesforce to monitor your book of business and enhance the client experience.
Mentor and coach other Account Managers on client support and partnership building.
Requirements

5+ years of experience in supply chain operations, sales, account management, or a client‑facing role.
2+ years of experience in logistics, freight forwarding, or supply chain.
Client-centric approach, focused on delivering client expectations and understanding their business goals.
Hands‑on, process‑oriented, structured thinking with strong problem‑solving abilities.
Deep curiosity to understand client needs and how Flexport can meet them.
Exceptional attention to detail, analyzing metrics to find improvement opportunities.
Strong business acumen.
Proven track record of selling products, including cross‑selling.
Strong focus on customer growth through a consultative approach.
Skills & tools

Salesforce Practical notes
Benefits include 22 vacation days, paid permits, time off, and ROL

Lunch compensation up to 12 euros per day.
Health and life insurance.
Statutory pension contributions.
Employee assistance program via Aetna Resources For Living.
Equity program, making all employees company shareholders. xlwpduy
Parental leave benefits for mothers and partners.
This role is covered by the CCNL Contratto Collettivo Nazionale per i lavoratori dei settori Logistica, Trasporto merci e Spedizione - Confetra (CNEL I100).

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