Reporting to Head of Retail,
the Store Manager at Leica Store Milano
is responsible for leading a team in achieving store sales targets and KIPs and driving highly engaging customer journeys.
The ideal candidate is an inspiring leader with an entrepreneurial and customer-centric mindset who motivates, coaches, and develops a high-performing team while creating an environment that delivers an exceptional experience for our customers.
Being a great ambassador of the brand, the Store Manager will uphold the Leica values and always ensure of operational excellence.
Responsibilities include but are not limited to
Customer Service and Sales
Focus on driving sales and business development whilst meeting store KPIs.
Lead the team in providing the best service and experience possible to every customer.
Coach the team in building and developing 'customer for life' relationships with customers and understanding and prioritising customer value and needs.
Support and educate the team in dealing with customer complaints and issues effectively and professionally, securing a positive outcome in line with our brand values.
Prepare and analyse sales reports and KPIs regularly; create and execute action plans to drive performance.
Support the local store marketing and customer engagement initiatives and events; monitor their impact on sales, customer acquisition and loyalty.
Store Operations
Monitor and analyse the performance of products to maximise sales opportunities.
Evaluate stock levels regularly and place orders promptly to secure product availability.




Follow inventory and security procedures to minimise stock loss and effectively deal with stock discrepancies.
Manage staff rotas, absences and holidays to ensure the store is effectively resourced and sales goals are met.
Ensure all cash, POS and other systems procedures are strictly adhered to and properly executed by all team members.
Maintain Leica standards and follow procedures at all times across the store in merchandising, service, stock management and back-office activities and be the main contact for health and safety in the store.
People Management
Lead the team to achieve store targets by positively communicating sales, service targets and results, providing updates and ensuring that the team understands their individual roles in delivering these targets.
Create a culture of continuous learning and improvement within the store team; deliver coaching, training and development and performance management when required.
Maintain the Leica way and ensure all staff adhere to our brand values, dress code and company standards.
Actively liaise, communicate and develop good relationships with key people throughout the business to drive store success.
Brand Ambassador




Act as a role model for the team and others across the company with a brand knowledge that is second to none.
Develop and maintain excellent professional relationships and liaise with brand representatives regularly to ensure full compliance with visual, people and service standards.
Represent the brand and network with guests at store events and activities to promote Leica's image, the brand and its products.
Attend and network at external events to build and develop relationships to increase brand awareness, boost traffic to the store and corresponding increase in business.
Qualification, Experience and Skills
Proven Store Manager or similar experience ideally in premium or luxury retail.
Demonstrated success in meeting and exceeding targets and driving sales growth.
A strong team leader and people manager with an entrepreneurial mindset and passion for exceptional customer service.
Strong retail operation experience and financial acumen.
Excellent communication, interpersonal and organisational skills.
Flexible and resilient with an ability to thrive in a fast-paced and dynamic environment.
Great knowledge and passion for photography and TV; strong technical understanding is a plus.
Intermediate in Microsoft Office.
Fluent in spoken and written LOCAL LANGUAGE is a must.
Fluent in English is a must
Additional information
Salary Range 35k -50k €
Performance Incentiveprogram (MBO) aligned with individual and business objectives.
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📌 Store Manager (Milano)
🏢 Leica Camera Italia
📍 Milano