Job Description
The Account Director is responsible for driving revenue growth across the hotel through the development, retention and expansion of an established portfolio of mainly
corporate and MICE clients
.
Acting as a trusted commercial partner to customers, the role focuses on
strategic account management
, proactive business development and close collaboration with on-property teams to deliver exceptional customer experiences and measurable commercial results.
Responsibilities
Analysis market trends and competitor activity to identify business leads;
Manage and grow an existing portfolio of corporate and MICE accounts;
Proactively source new MICE and corporate business through networking, industry events, tradeshows, and direct sales activities;
Work within current business strategies and recognizing potential opportunities;
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs;
Support site inspections, client entertainment and key customer events;
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads;
Answer customer queries in a prompt and professional manner;




Manage self-performance in compliance with company policies and procedures.
Qualifications
An Account Director serving Hilton brands is always working on behalf of the hotel serving our Guests.
They must be a good team player, working with other Team Members.
To successfully fill this role, they should maintain the attitude, behaviors, skills, and values that follow:
Positive attitude and excellent communication skills;
Commitment to delivering a high level of customer service;
Excellent grooming standards;
Excellent negotiation, presentation and relationship building skills;
Fluent Italian and English, written and spoken (additional languages are a plus);
Flexibility to respond to a range of different work situations;
Ability to work under pressure and under own initiative;
Proven experience in an Account Director / Senior Sales Manager role or similar.
It would be advantageous in this position to demonstrate the following capabilities and distinctions:
Knowledge of local market;
Knowledge of international markets;
Knowledge of hospitality;
Passion for sales and for achieving targets and objectives;
Degree-level qualification in a relevant field.
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📌 Account Director (Lazio)
🏢 Hilton
📍 Lazio