As an IT Help Desk Specialist, you are the first point of contact for our internal and external users when they have technical requests or issues.
You ensure that IT problems are resolved quickly, courteously and reliably - you are responsible of an initial assessment of more complex cases and forward them to the appropriate department.
In this way, you play a key role in ensuring the stability of our IT systems and the satisfaction of our employees.Your ResponsibilitiesReceiving and handling IT support requests via the ticketing systemError analysis and troubleshooting in hardware and softwareSetup, preparation and management of workstations (PCs, printers, mobile devices)Installing, maintaining,



configuring and deploying standard software via Microsoft IntuneInitial assessment and forwarding of more complex cases to 2nd?level supportDocumenting solutions and processes in the ticketing system and contributing to the creation of a knowledge baseSupporting IT projects and participating in roll?out activitiesYour Qualifications & SkillsCompleted education in the IT field, such as technical high school diploma or bachelor's degree in computer sciencePrevious professional experience in IT in support or help desk is an advantageGood knowledge of Windows operating systems, Microsoft 365 and common hardware componentsBasic understanding of networks (TCP/IP, VPN, WLAN)Customer- and solution-oriented mindsetstructured work style and a passion for solving technical challengesGood knowledge of English, Italian and/or GermanOUR COMMITMENTInnovative work environment in a young, dynamic teamHigh-tech projects in the future-proof sector of e-mobilityOpportunities for advancement in a growing company#J-*****-Ljbffr

📌 It Help Desk Specialist (M/F/D) (Bolzano)
🏢 Alpitronic
📍 Bolzano