As a Resale Supplier Quality Senior Professional (Contractor), you will act as a highly experienced, self-starting quality leader responsible for driving both proactive and reactive supplier quality excellence across the EMEA resale supplier base.
This role requires operating with a high degree of independence to deliver rapid impact. You will lead efforts to embed preventative quality practices early in the solution lifecycle, while also maintaining strong capability in reactive problem-solving and supplier performance management.
You will work cross-functionally with Solutions Development, Engineering, Supply Chain, and Project Execution teams to ensure supplier quality requirements are clearly defined, built into designs, and effectively executed. At the same time, you will lead robust root cause analysis and corrective action activities to resolve issues and prevent recurrence.
Your objective is to drive a step change in supplier quality maturity, balancing upfront risk prevention with disciplined issue resolution, ensuring consistent delivery of high-quality solutions to our customers.
We offer:
We offer:
Career Development
Competitive Compensation And Benefits
Pay Transparency
Global Opportunities
Learn More Here:
The
base pay
range for this role is estimated to be ***************
at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills."
Tasks and Qualifications:
Key Responsibilities
Drive the implementation of preventative quality strategies, ensuring quality is embedded early in the supplier and solution lifecycle
Lead risk identification and mitigation activities using supplier performance data, project pipeline insights, and engineering inputs
Deploy structured quality planning approaches (e.g., APQP, risk assessments) aligned to supplier and project complexity
Define and standardise supplier quality expectations, deliverables, and validation requirements




Engineering & Solutions Development Integration
Partner closely with Solutions Development and Engineering teams to ensure supplier quality requirements are incorporated at the design and specification stage
Review and influence technical specifications, drawings, and documentation to ensure clear and measurable quality expectations
Ensure appropriate quality control plans, inspection criteria, and acceptance standards are established prior to execution
Support design reviews to ensure quality risks are identified and mitigated early
Supplier Quality Management & Improvement
Proactively monitor supplier performance using data analysis and insights to prioritise interventions and audits
Support supplier onboarding and qualification activities, ensuring readiness and compliance with quality expectations
Plan and conduct supplier audits, FATs, and SATs based on risk, performance, and strategic priorities
Work with Supply Chain and Supplier Performance teams to drive continuous improvement and supplier maturity
Reactive Quality & Issue Resolution
Lead and facilitate robust root cause analysis (RCA) for supplier-related issues, including complex and high-risk problems
Drive implementation of corrective and preventive actions (CAPA), ensuring effectiveness and sustainability
Provide hands-on support to project teams, engineering, and installation teams to resolve quality issues efficiently
Capture and share lessons learned, feeding back into preventative processes to avoid recurrence
Leadership Expectations
Develop strategy for Resale supplier quality alongside other Supplier Quality functions and procurement
Act as a trusted advisor and influencer,



driving alignment across multiple functions and stakeholders
Challenge existing processes and introduce best-in-class quality practices
Mentor and support less experienced colleagues where appropriate, building overall capability within the organization
Requirements:
Strong expertise in both proactive quality planning and reactive problem-solving methodologies
Proven ability to influence engineering and design decisions to embed quality upstream
Advanced knowledge of quality tools including: RCA (8D, A3), DFMEA, PFMEA, Control Plans & Inspection Plans, PPAP, FAT/SAT, Audits
Excellent analytical skills with experience in data-driven decision making (e.g., Pareto analysis)
Strong communication and stakeholder management skills across technical and non-technical audiences
Ability to work autonomously in a fast-paced, high-impact environment
Experience Desired
demonstrated leadership capabilities that align with Dematic and KION Core Values of Integrity, Collaboration, Courage, and Excellence.
Significant experience in supplier quality management within complex, project-based environments
Proven track record of delivering both: Preventative quality improvements (early risk mitigation, design integration) AND Reactive issue resolution (RCA, CAPA, escalations)
Experience working closely with engineering / product development teams to embed quality requirements early
Demonstrated ability to operate in a highly autonomous or contractor role, delivering rapid and sustainable impact
Experience managing quality across multiple suppliers and large-scale projects
Ability to travel to customer sites up to 50% of the time as necessary.
Education & Certifications
Bachelor's degree in Engineering or related technical discipline (or equivalent experience)
Lean Six Sigma (Green Belt / Black Belt) preferred
Certified Quality Engineer (CQE) or similar preferred
Project management experience beneficial

📌 Resale Supplier Quality Emea (Milano)
🏢 Dematic
📍 Milano