p Your Role p As an Italian Customer Support Sales Representative, you will deliver exceptional customer experiences while supporting sales initiatives and ensuring efficient case resolution.
You will move to Lisbon or Porto, in Portugal, as part of the role, with an excellent relocation package.
/pp Key Responsibilities /pulli Handle incoming customer inquiries via phone, email, and chat /lili Deliver high-quality customer support for: /lili Deliveries /lili Warranties /lili Refunds /lili Order-related questions /lili Provide inbound sales support by promoting products and identifying opportunities to increase customer value /lili Manage customer orders and requests, ensuring all information is accurately recorded in CRM systems /lili Proactively update customers on case progress and resolutions to maximize satisfaction /lili Resolve customer issues efficiently while meeting established Service Level Agreements (SLAs) /lili Collaborate with internal teams to deliver a seamless customer experience /lili Contribute to quarterly sales targets while maintaining outstanding service quality /li /ulp Your Qualifications /pp We're looking for someone who has: /pulli Native or fluent Italian (C1–C2 level)



/lili Good command of English /lili Excellent communication and interpersonal skills /lili A customer-focused and solution-oriented mindset /lili Strong problem-solving abilities and the capacity to perform under pressure /lili Empathy, patience, and professionalism when handling customer concerns /lili Strong attention to detail and excellent follow-up skills /lili Confidence using multiple systems, tools, and CRM platforms /lili Previous customer service experience (preferred) /lili Previous sales experience (a plus, but not required) /lili Ability to multitask in a fast-paced environment /li /ulp What We Offer /pp Location /pulli On-site position in Lisbon or Porto, Portugal /lili Permanent accommodation as part of your package, and flight cost reimbursement /li /ulp Benefits Career Growth /pulli Paid training and structured onboarding /lili Multicultural workplace with colleagues from 89+ nationalities /lili Dynamic, youthful company culture with genuine career development opportunities /lili International work environment supporting leading global brands in: /lili Technology /lili E-commerce /lili Telecommunications /lili Financial Services /lili Dedicated support from Workster throughout the recruitment process /li /ul /p

📌 Italian-Speaking Customer Support Specialist | Relocate To Portugal (Lazio)
🏢 Workster
📍 Lazio