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Position Summary
Solution Architect for Dynamics 365 Customer Engagement – Customer Insights
We're seeking a highly skilled Solution Architect with deep expertise inDynamics 365 Customer Engagement (D365 CE),



with a strong specialization inCustomer Insights – Journeys (CIJ)and desirable experience inCustomer Insights – Data (CID).
Based inItaly, this customer-facing role is ideal for someone who can shape scalable, high-performing solutions, lead technical conversations inEnglish and Italian, and align platform capabilities with client business goals.
Travel is expected to beless than 20%.
Responsibilities
Lead solution architecture, design, and optimization forDynamics 365 Customer Engagement, with a focus onCustomer Insights – Journeys
Design, troubleshoot, and enhance CIJ capabilities including:
Journeys
Segments
Events
Insights
Lead Management
Email Templates
Consent Management
Related customer engagement components
Assess and implementperformance, stability, and scalability improvementsacross D365 CE environments
Partner with customers to translate business objectives into effectiveconfiguration, customization, and architecture decisions
Support solution design forCustomer Insights – Data, including data model planning, ingestion from external sources, and data availability for Customer Insights – Journeys
Architect and developPower Appssolutions to support business and user experience needs
Design, customize, and administerUI, workflows, and business logicusing thePower Platform
Build and maintainPower Automatesolutions with internal processing logic and integrations across Dataverse and connected services
Define enterprise-level D365 CE architecture and support integrations withexternal systems and platforms
Work acrossDataverse, SharePoint, Azure, and other data sourcesto enable connected, reliable solutions
Engage confidently withtechnical stakeholders, business decision-makers, and client teamsin workshops and delivery discussions




Provide technical guidance, knowledge transfer, and training to customers and internal stakeholders
Troubleshoot complexPower Apps, Dynamics 365, and architectural issuesusing strong analytical and collaborative problem-solving skills
Stay current onmodern engineering practices, Microsoft ecosystem updates, and emerging tools, including AI-related capabilities where relevant
Contribute to structured solution evaluation and assessment activities, while maintaining coverage acrossall D365 CE apps
Qualifications
FluentEnglish and Italianlanguage skills, with the ability to lead both business and technical conversations with customers
Must belocated in Italy
Strong experience in acustomer-facingSolution Architect, Technical Consultant, or similar role
Expert-level knowledge ofDynamics 365 Customer Insights – Journeys
Strong experience designing, supporting, and optimizing D365 CE solutions in enterprise environments
Advanced understanding ofDynamics 365 Customer Engagement architectureand integration patterns
Extensive experience withPower App development
Strong capability inPower Platformconfiguration, customization, administration, and business logic design
Experience developing and maintainingPower Automatesolutions integrated withDataverseand other services
Familiarity with integrations involvingDataverse, SharePoint, Azure, and external data sources
Ability to manage multiple priorities and work effectively across changing tasks and stakeholder groups
Proven ability to delivertechnical training, facilitate workshops, and resolve complex platform and architecture challenges
Strong organizational, communication, and stakeholder management skills
Commitment to continuous learning and staying up to date with modern tools and engineering practices
Preferred Qualifications
Experience withDynamics 365 Customer Insights – Data
Microsoft certificationsat Architect and/or Functional Consultant level
Experience withCopilot Studioor otherAI technologies
Knowledge ofdata analytics

📌 Customer Insights - Italy (Bari)
🏢 Concentrix
📍 Bari