Swatch & Flik Flak - Operations Specialist

The Swatch Group is world leader in the production and marketing of finished watches, synonymous with luxury and consumer products that are at once durable, emotional and of high quality. The Group's worldwide presence is strengthened by the constant opening of new corporate stores, that reflect values of the single brands distributed and enhance their characteristics. The Swatch Group (Italy) S.p.A. is the Italian subsidiary of the Swiss multinational The Swatch Group Ltd, with employees working both at the Milan headquarters in marketing, sales and service activities and in the Corporate Stores and Boutiques located throughout the country in city centres, shopping malls and airports.

The Operations Specialist supports the Swatch & Flik Flak Operations & Back Office team through sales analysis, operational coordination, and the execution of projects that ensure efficient store operations and business performance.

- Analyze sales performance and prepare recurring and ad hoc reports to support commercial and marketing decisions.
- Coordinate retail back-office activities, including orders, stock monitoring, inventory management, store uniforms, and POS materials.
- Support new store openings by organizing operational materials and coordinating logistics.




- Prepare presentations, operational guidelines, and internal documentation for Retail and Real Estate projects.
- Coordinate special retail projects and events, managing logistics, operational checklists, reporting, and administrative activities.
- Support the development of internal communication through the Teams channel and the monthly Retail Newsletter.
- Bachelor's degree in Business Administration, Economics, Marketing, Retail Management, or a related field.
- 1–3 years of experience in Retail Operations, Sales Analysis, Business Support, or a similar role.
- Strong analytical skills with advanced knowledge of Microsoft Excel and PowerPoint.
- Excellent organizational and project coordination skills, with the ability to manage multiple priorities.
- Strong communication and interpersonal skills, with a collaborative and proactive approach.
- High attention to detail and problem-solving mindset.
- Good knowledge of Microsoft Office 365; familiarity with Microsoft Teams is a plus.

Fluency in English; knowledge of additional languages is considered an advantage

Company address

The Swatch Group (Italia) S.p.A.
Via Washington, 70
IT-20146 Milan

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📌 Swatch & Flik Flak - Operations Specialist (Milano)
🏢 The Swatch Group
📍 Milano