ph3Ralph Lauren Home | Luxury Furniture Home Accessories /h3 /brpLuxury Living Group is looking for a Store Manager of the first Ralph Lauren Home flagship store in Milan. The Store Manager will be responsible for leading the store team, driving sales performance and ensuring an exceptional luxury client experience across all home categories. /p /brh3Our Company /h3 /brpRalph Lauren Home is one of the most iconic luxury lifestyle brands in the world, known for its timeless style, refined interiors and distinctive vision of home. Introduced in 1983, Ralph Lauren Home has become synonymous with an all-encompassing lifestyle approach to interiors, with a collection including furniture, lighting, floor coverings, fabric, wallcovering, tabletop, decorative accessories, bed and bath linens. /p /brh3About The Role /h3 /brpThe role acts as a brand ambassador, ensuring that the store reflects the highest standards of service, product presentation, hospitality and brand image. The Store Manager develops relationships with private clients, interior designers and architects, while overseeing daily store operations and team performance. /p /brh3Key Responsibilities /h3 /brh3Sales Business Development /h3 /brul /brliDrive store sales and overall business performance across furniture, home accessories, rugs, wallcovering, fabrics and lighting by analysing performance data and implementing improvement strategies. /li /brliTranslate HQ objectives into clear goals for the team and monitor individual and store performance. /li /brliDevelop relationships with private clients, interior designers, architects and decorators. /li /brliIdentify new business opportunities and support local outreach to the AD and luxury interiors community. /li /brliSupport clients and designers with product selection, materials, finishes, dimensions and customization options. /li /brliPromote cross-selling across furniture, home accessories and decorative categories. /li /brliProvide regular sales reporting, forecasts and pipeline updates. /li /br /ul /brh3Client Experience Clienteling /h3 /brul /brliEnsure an excellent luxury client experience throughout the full client journey, from first contact and product selection to quotation,



order confirmation, delivery coordination and after-sales follow-up. /li /brliFoster a client-centric culture, supporting the team in client discovery, loyalty building and clienteling best practices. /li /brliEnsure accurate CRM usage, client data capture, profiling and follow-up. /li /brliGuarantee the highest standards of hospitality and service in line with the Ralph Lauren Home brand image. /li /br /ul /brh3Store Operations Brand Standards /h3 /brul /brliEnsure the store presentation, visual merchandising and product displays are always aligned with the brand's luxury standards. /li /brliOversee stock accuracy, inventory counts, product care, store maintenance and hospitality standards. /li /brliEnsure all activities and transactions are managed in compliance with company policies and procedures. /li /brliBe accountable for health and safety compliance, ensuring the team is properly trained and procedures are consistently followed. /li /brliCollaborate with Marketing and Retail teams on events, clienteling initiatives and local activations. /li /brliEnsure the store is always client-ready for appointments, visits, events and brand moments. /li /br /ul /brh3Team Management /h3 /brul /brliManage, lead, motivate and develop the store team. /li /brliOrganize and conduct staff induction programs, trainings, morning briefings and one-to-one meetings to support the team’s growth, engagement and performance. /li /brliEnsure the team develops strong product knowledge across furniture, materials, finishes, accessories and brand storytelling. /li /brliPlan staff schedules and ensure appropriate store coverage. /li /brliPromote a positive, collaborative and high-performing team culture. /li /br /ul /brh3Experience /h3 /brul /brliPrevious store management experience is required.



/li /brliProven sales track record and strong commercial awareness. /li /brliExperience managing a team and driving performance. /li /brliExperience working with private clients, interior designers and architects. /li /brliStrong knowledge of furniture, materials, finishes, textiles, accessories and interior decoration is preferred. /li /brliBachelor's degree preferred, ideally in Interior Design, Architecture, Design, Business or related field. /li /br /ul /brh3Skills /h3 /brul /brliStrong sensitivity to luxury, interiors, aesthetics and client experience. /li /brliStrong analytical skills and good knowledge of retail KPIs. /li /brliExcellent leadership and people management skills. /li /brliOutstanding communication and interpersonal skills. /li /brliStrong customer service orientation and clienteling mindset. /li /brliStrong organizational skills and attention to detail. /li /brliResponsibility, reliability and proactive attitude. /li /brliFluent in English and Italian; additional languages are a plus. /li /brliExcellent computer skills, including Outlook, Word, Excel and CRM tools. /li /br /ul /brh3Why Join Us /h3 /brpThis is a unique opportunity to be part of the opening of the first Ralph Lauren Home flagship store in Milan, representing one of the most iconic luxury lifestyle brands in the world and contributing to the growth of its Home business in partnership with Luxury Living part of Haworth Lifestyle Group. /p /brpbWorking hours: /b tempo pieno 40 hours/week from Monday to Sunday from 10 AM to 7 PM /p /brpbType of contract: /b open-ended contract. /p /brpbTicket Restaurants: /b 1 for every working day /p /brpThe salary range stated in this job advertisement reflects an estimated average range for the position. The final remuneration will be determined based on the selected candidate's experience, skills, and qualifications, in accordance with applicable EU pay transparency and pay equity requirements. /p /brpLuxury Living Group is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. /p /p #J-18808-Ljbffr

📌 Store Manager (Milano)
🏢 Luxury Living Group
📍 Milano