ph3DEADLINE FOR APPLICATIONS 25 August :59-GMT+01:00 Central European Time (Rome) /h3pWFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. /ph3ABOUT WFP /h3pThe World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. /ph3WHY JOIN WFP? /h3pWFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). /ppThe position is located in the Office of the Ombudsperson and Mediation Services (OBD) in WFP HQ, Rome, Italy, and reports to the Ombudsperson and Director of the Office. To lead the promotion of informal conflict resolution as a key element of WFP’s internal justice system by developing outreach strategies, enhancing conflict prevention and resolution skills through training, and providing professional mediation and conflict resolution services. The role also involves provision of informal conflict resolution services to all employees, and identifies systemic issues and trends to facilitate workplace culture change. /ph3JOB PURPOSE /h3pTo lead the promotion of informal conflict resolution as a key element of WFP’s internal justice system by developing outreach strategies, enhancing conflict prevention and resolution skills through training, and providing professional mediation and conflict resolution services. The role also involves the provision of informal conflict resolution services to all employees and identifies systemic issues and trends to facilitate workplace culture change. /ph3ACCOUNTABILITIES /h3ulliDevelop and oversee the implementation of the OBD’s outreach and communication strategy aimed at promoting awareness and understanding of its role and services in informal conflict resolution. /liliIncrease the visibility of the Office, and its services, including the Respectful Workplace Allies (RWA) programme, and clarify its position within WFP’s internal justice system. /liliOversee the production of informational and educational materials related to OBD’s activities, conflict resolution competencies, and interpersonal skills to ensure effective design and delivery of products.



/liliDesign and lead communication and engagement campaigns for specific events, such as the International Ombuds Day and the release of OBD’s Annual Report ensuring these campaigns effectively promote OBD’s role and activities, enhancing staff engagement and awareness. /liliBuild effective collaborations and partnerships internally and externally to align activities and ensure a coherent approach to communications in line with WFP policies and strategies. /liliStay abreast of new developments, policies, and strategies within WFP, as well as of new organizational requirements and their implications for OBD. /liliCoordinate OBD’s timely input on these developments, ensuring necessary responses and adjustments align with evolving organizational needs. /liliLead OBD’s Capacity Building Programme for all WFP employees and managed collaboration with stakeholders on capacity-building efforts within WFP. /liliOversee the development of new training formats and ensure integration of WFP’s updated frameworks and policies into OBD’s existing training materials as appropriate. /liliDesign and implement targeted capacity-building initiatives for WFP’s Respectful Workplace Advisors. /liliIdentify systemic issues, trends, and patterns in the workplace, and provide early warning upward feedback. /liliLead the coordination and review of the drafting process of OBD’s Annual Report and draft sections as required. /liliOversee the design and publication process in collaboration with the Executive Board Secretariat and an external designer. /liliFurthermore, develop a strategic communication plan to disseminate the report’s findings to WFP’s employees, stakeholders, and the Member States. /liliPrepare briefings for the Ombudsperson to present to the Executive Board, senior management, and other WFP bodies. /liliProvide strategic advice to the Ombudsperson on organizational trends and systemic issues that require attention, while also enhancing outreach and liaison efforts with Member States. /liliProvide a comprehensive range of ombuds services to WFP employees, including those in offices not covered by OBD’s network of outposted Ombuds Officers. /liliOperate in compliance with the Standards of Practice for UN System Ombudsman and Mediators, and safeguard independence, impartiality, neutrality, confidentiality, and informality. /liliEngage with employees and managers in confidential one-on-one meetings to explore options for addressing workplace concerns. /liliProvide coaching to empower them to address their issues autonomously and guide them to adequate sources of information. /liliTake responsibility for an equitable and inclusive workplace that incorporates all WFP diversity and inclusion framework dimensions. /liliPerform other duties as required. /li /ulh3MINIMUM QUALIFICATIONS AND EXPERIENCE /h3ulliEducation: Advanced university degree (Master’s or equivalent) in Conflict Resolution, Social Sciences, Law, Human Resources, Organizational Development, Communications, or other related field, or first university degree with additional years of related work experience and/or training. /liliExperience: At least 8 years of progressively responsible professional experience in conflict resolution, mediation, organizational communications, or related areas. /liliExperience: Experience in leading communication strategies and outreach efforts,



ideally within a large international organization. /liliProven experience in developing and delivering capacity-building programs, particularly related to conflict prevention and resolution. /liliExperience: Experience in providing mediation or other informal conflict resolution services in line with international ombuds standards. /liliKnowledge Skills: Excellent knowledge of conflict resolution practices and the principles of ombudsman practice. /liliAbility to identify workplace trends and provide strategic advice to senior management. /liliFamiliarity with developing training materials and overseeing capacity-building initiatives. /liliDemonstrated writing and editorial skills for producing reports and informational materials. /liliSkilled in building partnerships and collaboration both internally and externally. /liliExcellent project management skills, with experience in overseeing events and campaigns. /liliLanguage: Fluency (Level C) in English. /liliIntermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language). /li /ulh3TERMS AND CONDITIONS /h3pThis position is classified as an International Professional role and is open to candidates of all nationalities. Mobility is and continues to be a core contractual requirement in WFP. These positions are however classified as “non-rotational” which means the incumbents shall not be subject to the regular reassignment process unless the positions are reclassified as rotational. /ppThe selected candidates will be employed on a fixed-term contract with a probationary period of one year. These positions are open to both internal and external candidates. WFP offers an attractive compensation and benefits package in line with ICSC standards ( including basic salary, post adjustment, relocation entitlement, visa, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance. /ppThe selected candidates will be required to relocate to Rome, Italy to take up this assignment. /ppNo appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Issues (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service. /ppTo ensure that WFP is able to deliver on its mandate, a range of contract types exist depending on the duration and nature of work. Find out more here. /ph3REASONABLE ACCOMMODATION /h3pWFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: /ph3WFP LEADERSHIP FRAMEWORK /h3pWFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework /ph3OUR MISSION AND CULTURE /h3pThese guidelines are here to help you use AI tools responsibly throughout WFP’s recruitment process. We also want to be transparent about how we use AI tools responsibly throughout WFP’s recruitment process. Curious? Find out more here. /ppOur greatest strength is the people working around the world providing access to nutritious food and promoting lasting solutions to those we serve. WFP provides its staff with meaningful and impactful careers, continuous learning and training, and a multicultural and /p /p #J-18808-Ljbffr

📌 Ombuds Officer (Outreach & Communication)Rome, Italy (Roma)
🏢 World Food Programme
📍 Roma