pulliThe Senior Program Manager plays a meaningful role leading both large-scale, cross-functional initiatives as well as new product launches within our Customer Success organization /liliPMs are responsible for programs from beginning to end, ensuring cross team collaboration, flawless execution and effective communication /liliThey work closely with executives, strategy leaders, technology partners and many more to drive critical programs and activities across the company /liliPMs do this by understanding the business strategy, the customer experience necessary to realize the strategy, and the impact of the technology and process changes to our people /liliDrives the strategic development of large scale, cross organizational programs /liliUnderstands and contributes to the overarching business strategy; bridges the gap between cross functional teams to realize the program vision /liliBuilds cross functional relationships and proactively drives alignment across a diverse set of stakeholder groups /liliPartners with Experience teams to influence technology and process building that align to Customer Success strategies /liliCollaborate with Product Architects, Support Engineers and Success Managers to design Delivery models that best suit the customer experience /liliAbility to adapt communication style and content to necessary audiences ranging from executive leadership to cross functional working groups /liliDevelops program approach and leads the charge to successful delivery /liliDrives program plan and all related launch activities tied to the Product, Offer and/or Experience launch through our formal stage gate process /liliPartner with Business Technology and other shared services teams to appropriately staff,



prioritize and capacity plan across all programs through the use of agile methodologies /liliLead weekly and/or daily team calls to drive program alignment as well as monthly Steerco calls to gain executive buy-in /liliSuccessfully bridges the gap between strategy, capacity, content, technology, engineering, support delivery global enablement /liliAnticipates problems, identifies mitigation plans and escalates gaps with leaders /liliFosters cross team collaboration and, as needed, leads the team through fearless decision making /liliDevelops and governs PMO best practices across the organization /liliDefine, implement and continuously improve the program launch process to increase efficiency, reduce risk and improve quality /liliServe as product owner to sprint planning processes for shared services teams /liliTrain and enable cross functional teams on program management disciplines /li /ulh3Benefits /h3ulliMedical Care /liliLife Insurance /liliRetirement Savings /liliEmployee Assistance Programs /liliWith 9 standard holidays and four floating holidays, you get a total 13 paid days off each year /li /ulpOutstanding organizational, communication (verbal/presentation/written), and interpersonal skillsStrong understanding of Salesforce products, in how they connect to offer a comprehensive solution to our prospects and customersDemonstrate strong problem solving skills, process-driven mindset, and resourceversityAnalytical thinker that is willing to make decisions cross functionally in a fast paced, dynamic environmentFlexibility in shifting direction quickly when priorities change; excellent multi-tasking skillsAbility to establish credibility and rapport with senior executives, technical and non-technical team members alikeProven experience working with global teams across multiple cultures, time zones, departments and functions10+ years of Program Management and/or Product Launch experience in a highly matrixed environmentIdeal: Scrum master certification (CSM), PMI or PrMI certificationSelf starter; willing to dig in and get the job done with minimal guidance /p /p #J-18808-Ljbffr

📌 Program & Project Management Senior Lead (Napoli)
🏢 Salesforce
📍 Napoli