ppbRaines Co. - Your Future is Now! /b /ppbPosition Summary: /bThe Front Desk Supervisor assists and guides the front office staff through their daily duties and responsibilities. /ppEstablished in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. /ppWe offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. /ph3Essential Job Functions /h3ulliEnsures Outstanding customer care at all times /liliMaintains a friendly, professional, cheerful, and courteous demeanor at all times /liliAccurately answers inquiries from potential guests and accepts hotel reservations /liliConsistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency /liliResponds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion /liliUses suggestive selling techniques to sell room nights, increase occupancy and revenue /liliSupervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service /liliTrains and directs the workflow and processes of the front desk.



Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation /liliResolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service /liliAdheres to company credit limit policies /liliAllocates rooms to expected arrivals after checking the guests preferences and special requests /liliBuilds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.) /liliEnsures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner /liliCross checks all billing instructions to ensure they are correctly updated /liliHandles group arrivals and market segment groups and pre-registers each guest and ensures payment is made in full for the group or that billing is correct /liliControls cash transactions at the front desk and maintains complete responsibility for personal bank /liliParticipates in setting yield management strategies, marketing programs and rates /liliPerforms other duties as assigned, requested or deemed necessary by management /liliEnsures Front desk log (book or system) is always updated and acted upon /liliEnsures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager,



or MOD /liliAssists all departments in servicing the guests especially during high volume periods /liliTakes responsibility in the absence of the Front Office Manager/Assistant General Manager /liliProduces hotel front desk schedules /liliParticipates in the budget and forecast reporting /liliEnsures time and attendance policies and payroll are accurately reflected /liliAttends meetings as required /liliEnsures front desk supplies are stocked and computer equipment functioning properly /li /ulh3Experience And Education /h3pFront Desk Agent, customer service representative, or similar guest-facing experience /ph3Prior Supervisory Experience In The Hospitality Industry Preferred /h3pExperience with brand or property specific PMS /ppM3, Efficenter, Quore, PBX and other hotel related systems /ppProficient in Microsoft 365 or similar computer applications /ppMinimum High school diploma, GED or equivalent /ph3Raines is proud to be an Equal Opportunity Employer /h3pWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. /ppThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. /ppPre-employment background check required. /ppEEO/D/V /p /p #J-18808-Ljbffr

📌 Front Desk Supervisor
🏢 Raines
📍 Front