ppMore /p /brh3Job Description: Front Desk Customer Service Representative /h3 /brh3Nature of Work /h3 /brpThis position will be responsible for providing a point of contact for walk-in traffic, as well as virtual customers, incoming telephone calls, granting access to the building for the public, and supporting the highest level of customer service for clients, staff, and visitors. /p /brh3Classification Standards /h3 /brpThis position will report directly to the Deputy Director and work under limited supervision. Other support duties under the guidance of the OHA Management Team. /p /brh3Essential Job Functions /h3 /brul /brliGrant visitors access to the administrative building during business hours and maintain log. /li /brliAnswer incoming telephone calls, assist callers, take messages, provide information, and make community referrals and direct calls to staff members. /li /brliMaintain a safe environment by monitoring security system and panic button, using good judgment in contacting appropriate personnel as needed. /li /brliProvide accurate information regarding application procedures, waiting list, vacancies and qualifications to both callers and walk-in clients. /li /brliProvide assistance to residents requesting work orders or other forms as needed. /li /brliProvide timely referral to the staff for appointments or other assistance. /li /brliMaintain a professional and personable demeanor while working with chronic homeless population in a non-judgmental way. /li /brliMaintains supply of forms and brochures for general public and clients and distributes as necessary. /li /brliMaintains cash receipts journal. /li /brliSorts and distributes incoming mail /li /brliKeep an orderly, clean and professional reception area.



/li /brliMonitor the Authority's general email inbox /li /brliMaintain website and other social media outlets of the agency /li /brliAssist Resident Services with events coordination as needed /li /brliAssist Resident Services with advertisement and promotions /li /brliUpdate the maintenance on-call system weekly /li /br /ul /brh3Public Housing Program Support Duties /h3 /brul /brliPost rent receipts in the Lindsey system /li /brliMark payments that come through the drop box for Public Housing (and other programs) /li /brliPost late fees in the system /li /brliCollect paper applications for housing assistance /li /brliConduct a general overview to determine client qualification /li /brliEnter qualified applicants into the system /li /brliPhysically pull applications from the drawer and give to Public Housing staff /li /brliUpdate wait list applications as clients provide information /li /brliDrop applications from the system, as directed by PH Manager /li /brliType PH retention forms /li /brliAssist with stuffing envelopes, making copies, and compiling packets for client distribution /li /br /ul /brh3Housing Choice Voucher Program Support Duties /h3 /brul /brliMaintain the wait list /li /brliPhysically pull the wait list applications from the retention drawer /li /brliDrop applications from the wait list, as per the HCV Manager's notification /li /brliInput wait list updates /li /brliType retention box forms /li /brliMaintain and distribute the forms for port ins and moves to new units /li /brliNotify HCV department of the presence of a landlord /li /brliMaintain and distribute interim income adjustment packages /li /brliReview the income packet and ensure all documentation is provided by the client.



If packet is incomplete do not accept and note on sign in sheet that packet was rejected for incomplete documentation /li /br /ul /brh3Accounting Support Duties /h3 /brul /brliUpdate the log sheet for all incoming checks or money orders and log them into the correct accounts /li /brliCopy all checks/money orders and attach the copies to the printed log at the end of the shift and initial the log /li /brliPass the completed log and bag to HR assistant to prepare the deposit for the following day /li /br /ul /brh3Clerical Duties /h3 /brul /brliCorrespondence, filing, organizing /li /brliGeneral office duties (i.e., copying and bulk mailing) /li /br /ul /brh3Minimum Requirements /h3 /brul /brliGraduation from a standard senior high school or GED equivalent. /li /brliThree years full-time paid-related job experience /li /brliValid Driver's license. /li /brliExperience operating a multi-line telephone system /li /brliMust be bondable. /li /brliAble to communicate well in English, both written and spoken and Bilingual (Spanish) is highly preferred. /li /brliMust be able to multi-task. /li /brliAbility to work well under stressful conditions. /li /brliGeneral office clerical and computer skills required (Word Excel) /li /brliBecause of the nature of this work, position requires someone pleasant, personable, and patient and having a desire to be of assistance to those in need. Will be working with people who have been chronically homeless. /li /brliAble to work with minimum day-to-day supervision. /li /br /ul /brpStaff is responsible for reporting any perceived and/or real conflict of interest to their immediate supervisor in writing by completing the OHA Conflict of Interest Disclosure Form. Upon completion and submittal, the immediate supervisor will then report to Executive Management Staff. The Chief Executive Officer will determine if the employee will be allowed to continue processing the client's file, or if it will be assigned to another employee. /p /brpThis job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. /p /brpThis opportunity is covered under Section 3 of the HUD Act of 1968 /p /p #J-18808-Ljbffr

📌 Front Desk Customer Service Representative
🏢 Ocala Housing Authority
📍 Front