ppbThis position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Analyst based in Italy. /b /p pJoin a fast-growing technology environment where you'll play a key role in supporting innovative payment and financial solutions used by businesses around the world. As a Technical Support Analyst, you will work at the intersection of customer success, engineering, and product development, helping partners resolve complex technical issues and optimize platform integrations. You'll investigate API-related challenges, analyze system behavior, and contribute to continuous product improvements through actionable technical insights. This role offers the opportunity to work with modern technologies in a collaborative, high-impact environment where ownership, problem-solving, and clear communication are highly valued. If you enjoy troubleshooting complex systems and making a tangible difference for customers, this position offers an exciting opportunity to grow your technical expertise. /p h3Accountabilities /h3 ul liInvestigate, troubleshoot, and resolve advanced technical issues affecting platform functionality, APIs, and partner integrations. /li liSupport customers and business partners by diagnosing complex integration challenges and providing clear technical guidance to achieve successful resolutions. /li liManage support incidents from initial triage through resolution while meeting service level agreements (SLAs), customer satisfaction goals, and quality standards. /li liCollaborate closely with engineering, product, and other internal teams to elevate complex issues and drive timely resolutions. /li liAnalyze application logs, system data, and SQL queries to identify root causes and recommend corrective actions. /li liCreate and maintain technical documentation, troubleshooting guides,



and knowledge base articles to improve internal efficiency and customer self-service. /li liShare recurring customer feedback and technical insights with Product and Engineering teams to support continuous platform improvements. /li liAssist with testing, monitoring, new feature rollouts, and integration launches to ensure a smooth customer experience. /li /ul h3Requirements /h3 ul liAt least 3 years of experience in a technical support, customer support, or partner-facing role, ideally within fintech, payments, SaaS, or another API-driven technology environment. /li liHands-on experience supporting API-based products, including troubleshooting integrations and interpreting technical documentation. /li liStrong analytical and problem-solving skills with the ability to investigate complex technical issues and identify root causes. /li liExperience reading application logs and writing SQL queries for troubleshooting and data analysis. /li liSolid understanding of technical support processes, incident management, and case management best practices. /li liExcellent written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences. /li liStrong organizational skills with the ability to prioritize multiple cases and perform effectively in a fast-paced environment. /li liCollaborative mindset with a proactive approach to continuous learning and cross-functional teamwork. /li liInterest or experience in fintech, payments, financial infrastructure, or related industries is highly desirable.



/li liExperience with scripting or lightweight automation tools is considered an advantage. /li /ul h3Benefits /h3 ul liCompetitive compensation package. /li liPerformance-based premio opportunities. /li liEquity participation program. /li liHybrid and flexible working environment with home office support. /li liUnlimited paid time off with a minimum vacation policy to encourage work-life balance. /li liMonthly wellness allowance for eligible health and fitness expenses. /li liComprehensive healthcare benefits, including medical, dental, vision, and life insurance (where applicable). /li liRetirement savings support with employer contributions (where applicable). /li liRegular team gatherings, company offsites, and international networking opportunities. /li liOpportunity to work in a collaborative, high-growth environment with significant career development potential. /li /ul pbHow Jobgether works: /b /p pWe use an bAI-powered matching process /b to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. /p pWe appreciate your interest and wish you the best! /p pWhy Apply Through Jobgether? /p pbData Privacy Notice: /b By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. /p /p #J-18808-Ljbffr

📌 Technical Support Analyst (Italia)
🏢 Jobgether
📍 Italia