ppbYour Mission, Should You Choose to Accept It /b /p pYou’rethe heartbeat of our front desk and the go-to person for both guests and your team. In this role,you’llguide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support.You’llbring people together across departments and help create moments guests remember. Andwhile doing this,you’llgrow too: Thisis a place where your leadership and hospitality skills can really take off. /p pbIn Case YouDon’tKnow Who We Are /b /p pKnown for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. /p pbWhatYou’llDo /b /p ul liLead daily front desk operations and guide the team during your shift /li liCoach, support, and motivate Front Office Hosts in the moment /li liWelcome guests, handle requests, and turn small moments into great stays /li liCoordinate with Housekeeping, FB, and other teams to keep things smooth /li liManage bookings, room availability, payments, and other admin tasks /li liSpot chances to upsell rooms, local experiences, and TSH outlets /li liShare guest feedback and ideas to elevate our service /li liHelp onboard new team members and create a fun,



supportive vibe /li /ul pbWhatYou’llHave /b /p ul liYou have 1-3 years of experience as a front office supervisor or a similar hospitality role /li liYou know the ins and outs of hospitality and are ready to take it to the next level. /li liYou bring confidence, warmth, and strong people skills /li liYou’re quick on your feet and great at solving problems in the moment /li liYou bring a calm, steady presence during busy moments /li liYou enjoy guiding others and lifting your team /li liYou’recomfortable with modern hotel systems and curious to learn new tools /li liYou’re fluent in English and Italian; more languages are a big plus /li /ul pbWhat We Offer /b /p ul liThe opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future /li liThe opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Groundand the TSH Talent Foundationto create meaningful change /li liThe chance to learn and grow in your role with the potential for future growth /li liAwesome discounts in all our properties in Europe and not just for you, but also for your friends and family! /li liA wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff /li /ul pAs a proud B-Corp, we believe in equal pay for equal work. That’s why we make our best and fairest offer right from the start, based objectively on the role, your assessed proficiency, and our salary framework. Because we apply this standard to everyone, our salary offers are final. Because fairness shouldn’t depend on who negotiates best. /p pWho you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are. /p /p #J-18808-Ljbffr

📌 Front Office Supervisor (Firenze)
🏢 The Social Hub
📍 Firenze