ppFor 45 years, we have been bthe benchmark for digital innovation in Italy /b — and today, across Europe as well. /p pbMore than technology /b : we are thepartnerthattransformsthe way businesses work, grow, and compete. From human resources management to digital payments, from electronic invoicing to customer relationship management, we design tailored solutions that go to the heart of business processes, making them more efficient, faster, and smarter. /p pOur mission is simple yet ambitious: to bbring the value of digital transformation to every business /b , whatever its challenge. We do this by putting the customer at the center of everything — not as a tagline, but as a daily working method. /p pThe bPROFESSIONAL Business Unit /b is a driving force in the digital transformation of professionals: accountants and labor consultants who choose to evolve, not just to adapt. Our integrated solutions don’tsimplyoptimizepractice management — they reimagine it. We automate processes,eliminateoperational constraints, and raise the quality of the services that professionals deliver to their clients every day. We never stand still: we continuously invest in developing new features and integrating the most advanced technologies, because the marketdoesn’twait — and our role is to keep pace with it. /p pThe bAdoption Manager /b owns the strategy that turns product usage into bmeasurable customer value /b. Accountable for adoption impact across the full customer lifecycle, this role drives increased productutilization, stronger perceived value, and tangible contribution to churn reduction and account expansion.This is a bhigh-impact role /b combining rigorous project management with strongpeopleleadership: end-to-end ownership of adoption initiatives, from design through delivery, alongside the development of a results-driven team. /p h3Your RoleAtAGlance: /h3 ul liDefine and execute customer adoption strategy across the full lifecycle, maximizing the value customers derive from our solutions. /li liDesign scalable, multichannel adoption journeys — self-service, virtual agents, human touchpoints — centered on customer experience. /li liLead and orchestrate complex adoption programs with full accountability for timelines, priorities, and outcomes.



/li liAlign and mobilize cross-functional teams (Product, Tech, Customer Success, Operations, Marketing) without direct authority, driving execution and impact. /li liTranslate strategic goals into concrete operational plans, trackingprogressand measuring results. /li liChampion lateral thinking and innovation — finding unconventional approaches to boost engagement and product adoption. /li liLeverage usage data, customer feedback, and qualitative insights to continuouslyoptimizeadoption paths. /li liBuild, develop, and empower the adoption team, fostering professional growth and a strong senseof ownership. /li /ul h3What skills are we looking for? /h3 ul libIndustrytrack record /b — 5–8 years minimum in a comparable role within B2B markets, preferably in services or high-tech products, with proven ability to drive measurable outcomes across complex, multi-stakeholder environments. /li libStructured execution /b — proven ability to manage complex end-to-end initiatives: clear roadmaps, sharp priorities, consistent delivery. /li libPeople management /b — experience leading, motivating, and growing teams. /li libData-driven mindset /b — ability to dive deep into usage data, behavioral patterns, and customer feedback to surface insights and guide decisions. /li libCross-functionalinfluence /b —the ability to deliver results through teams and stakeholders without direct reporting lines. /li libComfort with ambiguity /b — confident decision-making and direction-setting even with incomplete information. /li libStakeholder communication /b — clarity, authority, and the ability to align across all levels of the organization. /li libThink outside the box /b — a genuine drive for innovation, experimentation, and creative problem-solving. /li libInvent simplify /b — talent for cutting through complexity and designing adoption journeys that are clear, effective, and scalable. /li /ul pSkills matter — butthey’renot enough.



We look for bleaders /b who bembrace challenges /b as catalysts for growth and who bbring our values to life throu /b gh the way they work: /p ul libENTREPRENEURSHIP /b — the engine behind everything we do. We push to excel, innovate, and raise the bar — for ourselves and for the company. We are proactive, accountable, and customer-obsessed, always ready to challenge the status quo and deliver extraordinary results. /li libINNOVATION /b — our north star. We navigate a world rich in diverse experiences, knowledge, and perspectives — andwe’renot afraid to experiment or fail.Webuildenvironmentswhereboldideasthrive. /li libINCLUSION /b — the foundation of how we relate to one another. Every individual brings a unique story and perspective. We champion a workplace where those differencesaren’tjust accepted —they’revalued. /li /ul h3What we offer /h3 pWe believe that our relationship with people is built on trust, clarity of goals, and full autonomy in how to achieve them.br/This is what naturally shapes our way of working and everything that comes with it: from Light Friday — no work on Friday afternoons — to the benefits that reflect our approach. /p ul libTotal compensation: /b €59,000 – €81,000 Including a variable component linked to performance. Full-time reference. /li libWellbeing Digital Wallet: /b from €3850 per year. A personal budget to support your wellbeing: travel, medical expenses, parental support, sports, and reimbursements for personal services such as childcare, caregiving, and more. /li libFlexibility: /b we work in a hybrid model, with autonomy over when to come into the office.br/For us, being on-site makes sense when it improves the way we work: you come in when collaboration with colleagues makes a difference, not for presence, but for effectiveness. /li libGrowth: /b we offer tailored learning paths and concrete development opportunities within a continuously evolving international group. /li libEnvironment: /b we promote an inclusive workplace built on trust, collaboration, and the value of diverse perspectives. /li libImpact /b : every day we work to create value for people, businesses, and communities through digital technology. /li /ul /p #J-18808-Ljbffr

📌 Adoption Manager (Milano)
🏢 Teamsystem
📍 Milano