ppFull-Time - In-person or Remote - Dublin / Italy (Lombardy, Sicily) / Remote /ph3Benefits /h3ulliCompetitive Salary /liliReceive a competitive salary that reflects your skills, experience, and contributions. /liliPerformance Bonuses /liliEarn performance bonuses that reward your hard work and outstanding achievements. /liliRemote/Smart Work /liliEnjoy the flexibility of remote work to balance productivity and personal life. /liliProfessional Development /liliGrow your skills with training, workshops, and career advancement resources. /liliInclusive Environment /liliThrive in a supportive, diverse, and collaborative workplace culture. /liliRecognition Programs /liliBe celebrated for your contributions through awards and recognition initiatives. /li /ulh3About US /h3pCives ( ) is a leading software company, dedicated to providing innovative solutions based on conferencing for the Public Sector worldwide. We are seeking a skilled and motivated Technical Support Specialist to join our dynamic team. /ph3Job Overview /h3pAs a Technical Support Specialist, you will be responsible for delivering high-quality technical assistance related to our products and services. You will leverage your expertise in IT Service Management (ITSM) concepts and various moder web development frameworks to provide timely and effective support to our clients and internal teams. /ph3Responsibilities /h3ulliProvide technical support and troubleshooting on Cives systems and applications. /liliRespond to and resolve customer inquiries and issues via phone,



email, and live chat. /liliUtilize ITSM tools and processes to manage service requests, incidents, and change management. /liliDocument and track issues and resolutions in our support database. /liliCollaborate with the Engineering team in Cives to **escalate** and resolve complex issues. /liliDesign the Cives product continuous improvement strategy based on the user experience feedbacks. /liliAssist in the development and delivery of technical documentation and training materials. /liliMaintain a high level of customer satisfaction by ensuring prompt and accurate responses to inquiries. /li /ulh3Qualifications /h3ulliProven experience in technical support or a similar role. /liliOperational knowledge of Linux (various distributions) and basic command-line skills. /liliUnderstanding of IT Service Management (ITSM) concepts and experience with ITSM tools (e.g., ServiceNow, JIRA, or similar platforms). /liliStrong problem-solving skills and the ability to troubleshoot and resolve technical issues. /liliExcellent communication skills, both written and verbal. /liliCustomer-oriented mindset with a keen attention to detail. /liliAbility to work independently and as part of a team in a fast-paced environment. /liliRelevant certifications in Linux and/or ITSM (optional but preferred). /liliExcellent proficiency with English language is a must /liliKnoweldge of Arabic and/or French ( optional but preferred ) /li /ul /p #J-18808-Ljbffr

📌 Technical Support Specialist (Palermo)
🏢 Cives
📍 Palermo