ppSenior Account Manager at Flexport. /ph3About the role /h3pThis position focuses on helping clients expand their business and recognize the full value of Flexport's services. You will gain a deep understanding of client supply chains to propose and implement effective solutions. Clients rely on your professional and detailed management of their experience. /ph3Key facts /h3pLocation: Milan, Italy /ppEngagement: Full-time, On-site /ppSalary: €41.600 - €57.200 EUR (gross annual base salary) /ph3What you'll do /h3ulliNavigate complex client organizations, including key executives, to strengthen relationships. /liliConduct regular client meetings to assess account health and identify areas for improvement. /liliUse client knowledge to find, develop, and close upsell, cross-sell, and renewal opportunities. /liliMonitor client financial health, report on financials, and ensure consistent payment schedules. /liliLead and participate in client onboarding and the creation of standard operating procedures. /liliDefine and guide implementation stages and timelines for new opportunities and clients. /liliCollaborate with global teams across Asia, North America, and Latin America for consistent account management. /liliAnalyze client metrics data with Global Operations to meet expectations, address escalations, and resolve issues. /liliPrepare and lead client touchpoints to demonstrate value and suggest performance improvements. /liliDevelop 3-year supply chain roadmaps for clients, aligning with their global business objectives. /liliDrive product adoption among client stakeholders to ensure they fully agevolazioni from Flexport. /liliRegularly review and update client success criteria as their needs change.



/liliContinuously expand supply chain knowledge through training to serve as a trusted advisor. /liliMaintain and use data in Salesforce to monitor your book of business and enhance the client experience. /liliMentor and coach other Account Managers on client support and partnership building. /li /ulh3Requirements /h3ulli5+ years of experience in supply chain operations, sales, account management, or a client‑facing role. /lili2+ years of experience in logistics, freight forwarding, or supply chain. /liliClient-centric approach, focused on delivering client expectations and understanding their business goals. /liliHands‑on, process‑oriented, structured thinking with strong problem‑solving abilities. /liliDeep curiosity to understand client needs and how Flexport can meet them. /liliExceptional attention to detail, analyzing metrics to find improvement opportunities. /liliStrong business acumen. /liliProven track record of selling products, including cross‑selling. /liliStrong focus on customer growth through a consultative approach. /li /ulh3Skills tools /h3ulliSalesforce Practical notes /li /ulh3Benefits include 22 vacation days, paid permits, time off, and ROL /h3ulliLunch compensation up to 12 euros per day. /liliHealth and life insurance. /liliStatutory pension contributions. /liliEmployee assistance program via Aetna Resources For Living. /liliEquity program, making all employees company shareholders. /liliParental leave benefits for mothers and partners. /li /ulpThis role is covered by the CCNL Contratto Collettivo Nazionale per i lavoratori dei settori Logistica, Trasporto merci e Spedizione - Confetra (CNEL I100). /p /p #J-18808-Ljbffr

📌 Senior Account Manager (Italia)
🏢 Flexport
📍 Italia