ph3Company Description /h3pJoin the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality. /ppBecome a Heartist®, and let your heart guide you into a world where life pulses with passion. /ppb#WeAreHeartists /b /ppTo discover the life that awaits you at Accor, visit /ph3Job Description /h3pAt Accor, people are at the heart of everything we do. As a People Culture Operations Specialist, reporting to the Senior PC Operations Business Partner Mediterranean, you will be a trusted partner to a portfolio of managed and franchised hotels. You will work closely with General Managers, hotel teams and ownership representatives to understand their priorities and support their people strategy. You will coordinate the activities included within Accor’s operating model and recommend additional services in areas such as recruitment, talent development and learning. Combining HR expertise, a strong service mindset and commercial awareness, you will build trusted relationships and deliver practical solutions that create lasting value for our hotels and their teams. /ppbWhat you will do /b /pulliManage People Culture relationships with a portfolio of managed and franchised hotels, partnering with General Managers, hotel People Culture teams and ownership representatives. /liliUnderstand each hotel’s business context and people priorities,



acting as a trusted advisor and identifying opportunities for additional support. /liliCoordinate the People Culture activities included within Accor’s management and franchise models. /liliPromote tailored People Culture services in areas such as recruitment, talent management, learning and development. /liliPresent relevant solutions, define the scope of services and coordinate their delivery with internal experts or external partners. /liliAdvise hotels on key People Culture processes, tools, annual cycles and Accor standards, while respecting each hotel’s ownership and employer responsibilities. /liliMonitor service delivery, stakeholder satisfaction and agreed outcomes, using data and feedback to identify risks and opportunities for improvement. /liliSupport regional People Culture projects, initiatives and events across the Mediterranean region, providing operational coordination and administrative support as required. /li /ulh3Qualifications /h3pbWhat we are looking for /b /pulliPrevious experience in People Culture, HR consulting, hotel operations or another client-facing advisory role. /liliExperience working with hotels, multi-site organisations or international stakeholders would be highly valued. /liliStrong relationship management, consulting and stakeholder influencing skills.



/liliAbility to understand business and people needs and translate them into practical, value-adding solutions. /liliCommercial awareness and confidence in presenting and promoting People Culture services. /liliA proactive, organised and solution-oriented approach, with the ability to manage multiple priorities independently. /liliAbility to work effectively in a multicultural and fast-paced environment. /liliFluency in Italian and English; additional languages would be an advantage. /li /ulh3Additional Information /h3pbWhat's in there for you? /b /pulliUnique opportunity to develop your career with worldwide hospitality leaders. /liliParticipation in our bAll Heartists® /b employee program, offering reduced rates on hotel stays and travel offers. /liliPackage of benefits and perks of working for Accor, including discounts for hotels worldwide, and much more. /liliWork in a multinational and collaborative environment. /liliHybrid way of working. /liliTalent development opportunities and access to our bAccor Academy /b learning platform. /liliOpportunities to grow within the region or internationally across the Accor network. /liliParticipate in ESG initiatives and contribute to our ambition to pioneer responsible hospitality. /li /ulpbReady to make an impact? /b /ppIf you're passionate about design, architecture, and creating inspiring hotel experiences, we'd love to hear from you. /ppJoin us and help shape the future of Accor's Economy brands across the Mediterranean North Africa. /ppb#WeAreHeartists /bbr/b#HospitalityIsAWorkOfHeart /b /p /p #J-18808-Ljbffr

📌 People & Culture Operations Specialist (Milano)
🏢 Accor Hotels
📍 Milano