ph3Overview /h3 pWe are looking for a passionate and detail-oriented E-CRM Customer Engagement to join our E-CRM Customer Engagement team at the Global Headquarters in Milan, Italy. You will play a key role in shaping the customer contact strategy, fostering long-term and meaningful relationships with our clients. /p h3Your Impact /h3 pAs a E-CRM Customer Engagement, you will play a pivotal role in driving seamless data-driven communication across multiple channels, ensuring and the adoption of best practices to maximize engagement and conversion. /p h3Activities /h3 ul liSupport the global contact strategy definition and deliver performance improvements ensuring channel effectiveness and conversion optimization /li liOrchestrate communication channels (email, SMS, push notifications) to drive digital engagement across multiple touchpoints /li liManage campaign reporting and analytics to drive improvements with a test, learn scale-up approach /li liEnsure a consistent and effective rollout of customer journeys across all channels (email, SMS, push notifications) to provide a seamless customer experience /li liActivate and test new digital channels to expand communication opportunities and improve customer reach /li liLead CRM project requirements definition, translating business needs into functional requirements and collaborating closely with IT and cross-functional teams to ensure successful implementation /li liManage technical developments and coordinate with IT/tech teams to ensure smooth integration and platform enhancements /li /ul h3Qualifications /h3 pMinimum of 5 years of experience in CRM, digital marketing,



or clienteling roles /p ul liStrong knowledge of multichannel communication (email, SMS, push notifications) and campaign management tools /li liSolid analytical skills with the ability to interpret campaign performance data and translate insights into actions /li liFamiliarity with marketing automation platforms, customer journey design, and A/B testing approaches /li liStrong project management skills with the ability to handle multiple priorities and deadlines /li liKnowledge of digital trends, customer engagement best practices, and competitive landscape /li liFluent in Italian and English /li /ul h3We Would Appreciate a Person Who Is: /h3 ul liA determined, agile, curious, engaging and creative approach to work /li liHighly organized and able to manage multiple tasks simultaneously /li liPrevious experience working in a middle-to-large sized company and collaborating with different teams is nice to have /li liAble to build meaningful relations across multiple departments, with a strong focus on team-work /li /ul h3Compensation Benefits /h3 ul liApplication of CCNL Commercio /li liCompensation package range: from 40.000 to 48.000 € gross. /li liCompetitive Corporate Welfare Services /li /ul p“Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.” /p /p #J-18808-Ljbffr

📌 E-CRM & Customer Engagement Coordinator (Milano)
🏢 Unavailable
📍 Milano