The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building. We are a team of more than 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.
Customer Operations manages B2B clients with an end-to-end approach, from order entry to after-sales service, ensuring a smooth and efficient customer experience. Customer Operations checks orders in terms of quality, quantity, prices and dates and tracks the status until final delivery. Being the main "day to day" contact for B2B customers, the Customer Operations is responsible for managing retailers' requests, involving the correct people into the organization for resolution.
Responsibilities
Manage and process sales orders in the ERP system,



ensuring timely and accurate deliveries (quantity & quality)
Act as the main daily contact for clients and sales teams (pre- and post-sales)
Coordinate with logistics, credit management, and invoicing teams
Handle customer inquiries, order status updates, and claims
Support sales activities: campaigns, offers, reporting, and analysis
Provide support on tools and processes (ERP, B2B portal, EDI)
Qualifications
Excellent French skills, very good English, Italian or German skills are a plus
Experience in customer support, logistics or in administration of at least 2 years
Knowledge of Microsoft Office (Excel)
Reliability, organization and attention to detail
Passion for sports is an advantage
Annual Gross Base Salary Range : 32.000€ - 36.000€ + additional target premio of 5-10% of base salary
Compensation for this role is based on skills, experience, qualifications, and job-related responsibilities. We are committed to fair and equitable

📌 Customer Operations France (Italia)
🏢 Altro
📍 Italia