MAIN RESPONSIBILITIES
- Work closely and assist the SPA Manager in establishing and maintaining budget and marketing objectives, operating criteria, highest standards of service.
- Ensure guest experience exceed expectations.
- Maximize SPA revenue, bookings and sales.
- Assure SPA premises and equipment are kept clean at all time ensuring guests and colleagues’ health and safety at all times.
- Actively promote the SPA and marketing activities set out by the SPA Manager and the Marketing department.
- Promote the sale of SPA Services and beauty products in conjunction with beauty treatments.
- Assist in the sales of accessories and cross related services and activities in the SPA.
- Responsibility for all payments made for beauty therapy treatments/products.
- Dealing with clients requests & needs efficiently and effectively.
- Ensure a high quality of service to guests and visitors at all times, understanding and anticipating guest needs exceeding expectations.
- Take appropriate action to resolve guest complaints as per SPA regulations.
- Take responsibility for stock control ensuring optimum stock levels at all times containing costs.
- Take responsibility for SPA bookings and accounting systems.
- Producing financial and statistical reports as requested by Manager.
- Take responsibility for opening and closing the SPA.
- Take responsibility for cashing up.
- Take responsibility for the accurate maintenance of SPA equipment and operating supplies, contacting promptly Maintenance and follow-up.




- Keep accurate records of suppliers and external maintenance companies visits.
- Record accurately details of all treatments taken for each client including clients preferences and information relevant to receiving SPA Treatments.
- Check guests health prior to receiving SPA Services or accessing the SPA adjusting treatment bookings accordingly.
- Contact SPA Manager regarding guests medical conditions, health needs or when taking medication.
- Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.
- Ensure to be familiar with the emergency procedures and is in a state of preparedness for any emergency which may occur. Meals in our Staff canteen; Uniform and laundry service; Tailored training programs; Company discounts on Armani shops. Dipartimento: Spa QUALIFICATIONS AND EXPERTISE
- Reading, writing and oral proficiency in English and Italian
- Previous experience in similar or related positions
- Excellent communication and organization skills
- Able to work calmly & confidently under pressure Contratto di lavoro: Tempo pieno, Tempo determinato Benefit: - Mensa aziendale
- Sconti sui prodotti o servizi dell'azienda
- Supporto allo sviluppo professionale Disponibilità: - Dal lunedì al venerdì
- Festivo
- Turnazioni
- Weekend Retribuzione supplementare: - Maggiorazione lavoro festivo
- Quattordicesima
- Tredicesima Esperienza: - SPA Service Agent: 1 anno (Preferenziale) Lingua: - Inglese (Preferenziale)

📌 Spa Service Agent (Milano)
🏢 Emaar Hotels & Resorts
📍 Milano