Role Purpose The Field Customer Engagement Partner is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals. The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross‐functional teams, in a compliant manner. The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy. This role will cover North East Italy: Trentino Alto Adige, Veneto, Emilia Romagna, Toscana, Friuli Venezia Giulia.
Key Responsibilities Customer Engagement & KOL Management Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs).
Deliver structured, high‐value interactions aligned with customer needs and portfolio priorities.
Develop engagement plans and contribute to customer segmentation and targeting activities.
Monitor customer perspectives on clinical practice and evolving treatment patterns,



and provide structured feedback to internal stakeholders.
Act as a key point of contact to ensure appropriate and compliant customer support.
Disease Education & Narrative Activation Support the consistent use and adaptation of approved disease education materials.
Reinforce key scientific and educational messages during customer interactions, within compliance guidelines.
Collaborate on the refinement of disease education approaches and materials based on field feedback.
Educational Initiatives & Program Support Support the identification and engagement of healthcare professionals for educational initiatives (e.g. speaker programs, advisory boards, training activities).
Contribute to the execution of approved educational programs and events.
Provide feedback on program effectiveness to support continuous improvement.
Collaborate with internal stakeholders to ensure scientific and compliance alignment.
Cross‐Func

📌 Field Customer Engagement Partner (Italia)
🏢 Altro
📍 Italia