At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Role Purpose The Field Customer Engagement Partner is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals. The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross‐functional teams, in a compliant manner. The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy. This role will cover North West Italy: Piemonte, Valle D'Aosta, Liguria and Lombardia.
Key Responsibilities Customer Engagement & KOL Management Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs)
Deliver structured,
high‐value interactions aligned with customer needs and portfolio priorities
Develop engagement plans and contribute to customer segmentation and targeting activities
Monitor customer perspectives on clinical practice and evolving treatment patterns, and provide structured feedback to internal stakeholders
Act as a key point of contact to ensure appropriate and compliant customer support
Disease Education & Narrative Activation Support the consistent use and adaptation of approved disease education materials
Reinforce key scientific and educational messages during customer interactions, within compliance guidelines
Collaborate on the refinement of disease education approaches and materials based on field feedback
Educational Initiatives & Program Support Support the identification and engagement of healthcare professionals for educational initiatives (e.g. speaker programs, advisory boards, training activities)
Contribute to the execution
📌 Field Customer Engagement Partner (Italia)
🏢 Altro
📍 Italia