DEADLINE FOR APPLICATIONS

13 August 2026-23:59-GMT+01:00 Central European Time (Rome)

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ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

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WHY JOIN WFP?

- WFP is a 2020 Nobel Peace Prize Laureate.

- WFP offers a highly inclusive, diverse, and multicultural working environment.

- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Community Feedback Mechanism (CFM) Specialist
TYPE OF CONTRACT: Consultant (CST II)
UNIT/DIVISION: PRG-MF (Programme Monitoring and Reporting Service - Field Monitoring unit) / PRG Division
DUTY STATION (City, Country): Rome, Italy
DURATION: Until 31/12/2026 (with possibility of extension)

ORGANISATIONAL CONTEXT AND PURPOSE OF THE ASSIGNEMENT:
The Programme Monitoring and Reporting Service (PRGM) serves as WFP’s functional lead for monitoring, corporate reporting, and Community Feedback Mechanisms (CFM) at the global level. Based at Headquarters with outposted regional teams, PRGM provides global services that ensure robust monitoring, community feedback, and reporting practices across WFP operations. Effective support to country offices is critical to uphold accountability, drive continuous improvement, and maintain the integrity of WFP’s monitoring and reporting functions.
Monitoring is central to WFP’s ability to deliver assistance effectively and responsibly. It ensures that the right people receive the right quantity and quality of assistance at the right time, while providing evidence on programme results. Beyond oversight, monitoring acts as a key control mechanism to identify implementation issues early and enable timely adjustments. PRGM sets corporate frameworks, standards, and methodologies, and supports country offices in planning and implementing monitoring strategies through guidance, tools, and field support. It also facilitates reporting of monitoring findings to internal and external stakeholders, reinforcing transparency, and accountability.
The Field Monitoring unit (PRGM-F) provides guidance and supports the field in planning, collecting, measuring, and analysing programme performance to inform decision-making, maintain operational focus on results, and generate data for analysis and decision-making. It also oversees Community Feedback Mechanisms (CFMs) globally and equips COs with tools, systems, and technical support to collect, analyse, and respond to feedback from affected communities. Its overarching objective is to strengthen accountability to affected people, advance digitalization, and provide a framework for effective CFM partnerships with governments and other humanitarian actors.
To advance this work, the Field Monitoring Unit (PRGMF) is seeking a Community Feedback Mechanism (CFM) Specialist to lead the technical CFM portfolio. Reporting to the Global CFM Lead, the incumbent will drive the mainstreaming of CFM assurance standards across operations, including the development of operational guidance, training, and hands-on technical support. The role will also oversee the management and expansion of a menu of corporate CFM digital solutions, ensuring their continued alignment with business requirements and the implementation of CFM standards, while supporting their rollout and country offices’ adoption and adaptation. The role will also provide technical leadership on the measurement, reporting, and analysis of Corporate Results Framework (CRF) CFM indicators, strengthening the systematization and use of CFM data to inform decision-making. In addition, the incumbent will lead technical engagement with internal and external partners on CFM systems and approaches to support WFP’s engagement with governments and inter-agency CFMs,



an increasingly important priority in the context of UN80 and the humanitarian reset. The position will serve as the technical backbone of the global CFM function, ensuring coherence, quality, and innovation across all pillars of work.

ACCOUNTABILITIES/RESPONSIBILITIES:
Within the Field Monitoring Unit (PRGM‑F), and specifically the Community Feedback Mechanism (CFM) team, the consultant will lead and contribute to efforts across the following workstreams:
1.CFM Operationalization and Field Support
•Lead the operationalization of CFM assurance standards across operations, includingmethodologies, tools, and processes aligned with global frameworks.
•Develop and update operational guidance and training packages.
•Provide technical advisory support and oversee the delivery of hands-on support to CountryOffices on CFM design and implementation.
•Manage a global team of technical CFM officers delivering support across field operations,systems rollout, training, and analysis, ensuring consistent quality across contexts.
•Support Country Office CFM planning and budgeting in line with minimum monitoringrequirements (e.g. Assessment, Monitoring & Evaluation (AME) tool).
•Guide CFM field assurance activities, including the development of tools and processes forCFM oversight, spot checks, verification approaches, and system validation.
•Strengthen compliance considerations and integration of Prevention of Sexual Exploitationand Abuse, fraud, and diversion within CFM processes and systems.
2.Technical Coordination and Digital Systems Management
•Lead the technical management and continuous refinement of the corporate CFM digitalsolutions portfolio, ensuring alignment with evolving business requirements whilecomplying with CFM assurance standards
•Translate business needs into detailed technical specifications (workflows, data models,case management, and escalation pathways) and work with technical/TEC product teamson system design, interoperability, and data governance.
•Oversee the rollout and technical implementation of CFM systems, including coordinatinga technical support team to guide Country Offices in adoption and contextual adaptation.
•Strengthen CFM digital capacities across operations, including support for system utilization.
•Coordinate directly with TEC on functionality, and interoperability of CFM systems.
3.Analysis, Learning, and Measurement
•Lead and conduct quantitative and qualitative analysis of CFM data, including feedbackanalysis and insight generation.
•Support the development of CFM-related components in donor proposals and conceptnotes, including drafting technical sections, applying analytical insights, and ensuringalignment with corporate standards.
•Provide technical leadership on the measurement, reporting, and analysis of CorporateResults Framework (CRF) CFM indicators.
•Support the interpretation and framing of results to inform decision-making and adaptiveprogramme management.
•Ensure robust data quality assurance (DQA) processes, verification mechanisms, andcoherence of data flows.
•Identify trends, successes, performance gaps, and implementation bottlenecks to informoperational improvements.
•Develop evidence synthesis, learning products, and technical documentation as needed.
•Contribute to corporate and donor reporting through technical inputs, analysis, andpresentation of findings.

4.Technical Partnerships and Engagements
•Provide technical leadership and inputs to internal and external engagements on CFMsystems, standards, and approaches.
•Lead the technical design and digital operationalization of inter-agency and government-led CFM initiatives, ensuring alignment and operational feasibility.
•Contribute technical inputs to partnership frameworks, data-sharing approaches, andsystem design discussions.
•Coordinate closely with PRGM teams and thematic units (e.g. Protection, Accountability toAffected Populations, TEC, Emergencies, Compliance and Legal) to support CFMoperationalization, evidence generation, and integration across the programme cycle.
5.Gender, Protection, and Inclusion (GPI)
•Ensure integration of GPI considerations in CFM systems and processes.
•Uphold data protection, informed consent, and ethical standards in feedback management.
•Promote do-no-harm and conflict-sensitive approaches.
•Ensure ongoing focus on inclusion of vulnerable and marginalized groups in CFM.

DELIVERABLES AT THE END OF THE ASSIGNMENT:
The key outputs of the consultancy are expected to be:
1.Updated and expanded global CFM guidance and toolkit aligned with corporate standards.
2.Catalogue of corporate CFM digital solutions (SugarCRM, MoDa, Tableau etc.), includingbusiness requirements and governance.
3.Established quality assurance and oversight procedures for mainstreaming CFM standards.
4.Annual CRF CFM indicator measured, analysed, and reported with visual outputs.
5.Systematic (e.g. quarterly)



CFM data analysis reports with actionable insights.
6.Ongoing technical advisory and capacity support provided to Country Offices.

QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
Advanced University degree in economics, social sciences, statistics, performance management, monitoring and evaluation or other related fields, or First University degree with additional years of relevant work experience and/or training/courses.
Experience:
Minimum 10 years of professional experience, including at least 4 years of specialized experience in CFM design, implementation, and operations in international and/or multi‑partner settings.
Demonstrated experience translating business needs into digital requirements and working with technical/TEC product teams on system design, interoperability, and data governance.
Proven experience coordinating technical collaboration among internal and external stakeholders (e.g. TEC, programme teams, governments, UN agencies, NGOs) to integrate CFM data and systems across platforms, ensuring consistency and enabling interoperable, inter-agency approaches.

Strong field experience supporting Country Offices, including multi-stakeholder coordination across operational contexts.
Strong experience in developing operational guidance, SOPs, training materials, and delivering capacity strengthening initiatives.
Advance experience developing ODK based forms (MoDA, KoboToolbox) and visualisation tools (Tableau/Power BI) are required.
Experience using qualitative analytical tools and methods is desired.
Knowledge & Skills:
Advanced proficiency in digital data collection tools (e.g. ODK/MoDA), data visualization platforms (e.g. Power BI, Tableau), and advanced Excel for data analysis and reporting. Advanced proficiency in customer relations management platforms, including SugarCRM configuration abilities.
Strong analytical skills, including experience in quantitative and qualitative data analysis, with the ability to generate actionable insights and support evidence-based decision-making.
Strong stakeholder engagement and communication skills, including the ability to translate complex technical concepts for non-technical audiences.
Experience with qualitative analytical tools and methods is desirable.
Languages:
International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese is desirable.

WFP LEADERSHIP FRAMEWORK

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Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

- All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

- We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

- If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

- At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

- Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

📌 Community Feedback Mechanism (CFM) Specialist (Roma)
🏢 World Food Programme
📍 Roma