JOB OPPORTUNITY – Technical Service Coordinator / Customer Service (Yachting Industry)

Key Responsibilities

* Manage relationships with clients, captains, crew members, and yacht management companies.

* Plan and schedule technical service interventions based on customer requests and technicians’ availability.

* Organize service calendars and monitor priorities to ensure timely execution.

* Open and manage service jobs from initial request through completion.

* Prepare quotations, commercial offers, and final job reports.

* Draft and submit technical service reports to clients.

* Manage purchase orders and maintain relationships with suppliers.

* Coordinate the procurement of materials required for service operations.

* Organize technicians’ travel and logistics.

* Monitor technicians’ timesheets and collect service reports.

* Support the administration department with invoicing documentation.

* Handle phone calls and email communications in English.

* Maintain accurate technical and commercial documentation.

Requirements

* Previous experience in the yachting industry or in the management of technical service operations is preferred.

* Excellent organizational and planning skills.

* Strong customer service and communication abilities.





* Ability to manage multiple tasks simultaneously and work effectively under pressure.

* Good command of spoken and written English (French is considered an advantage).

* Proficiency in Microsoft Office and experience with ERP or service management software.

* Accuracy, reliability, initiative, and strong problem-solving skills.

Ideal Candidate

We are looking for a proactive, well-organized, and customer-focused professional who can become the main point of contact between clients and the company. The successful candidate will be responsible for planning technical service activities, managing each service job from the initial request through completion, and ensuring clear communication with clients, suppliers, and technical staff while maintaining the highest standards of customer service.

Retribuzione: a partire da €1.500,00 al mese

Benefit:

- Cellulare aziendale
- Computer aziendale
- Supporto allo crescita professionale

Esperienza:

- commerciale: 1 anno (Preferenziale)

Lingua:

- Inglese c1-c2 (Obbligatorio)

Abilitazione/Certificazione:

- inglese c1-c2 (Obbligatorio)

Disponibilità a viaggiare:

- 25% (Obbligatorio)

Sede di lavoro: Di persona

📌 Technical Service Coordinator / Customer Service (Yachting Industry) (Imperia)
🏢 MARITTIMA
📍 Imperia