ppAs a bCustomer Service Operator (1-Year Fixed-Term Contract) /b, you will be the primary point of contact for our customers, ensuring a seamless end-to-end order management experience. Reporting to the bCustomer Services Coordinator, /byou will play a key role in building strong customer relationships, managing orders from receipt to delivery, and collaborating across multiple functions to deliver an outstanding customer experience. /p pThis position is offered on a 12-month fixed-term contract. /p pThe role is based at our production site in Casella (GE), Italy. /p h3Who Are We /h3 pAt Aliaxis, we design innovative, reliable, and sustainable solutions for fluid and energy management. Our pipe and fitting systems work seamlessly behind the scenes - delivering peace of mind to customers and end users across the globe. /p pWith operations in over 40 countries, we tackle the most complex challenges in the building, infrastructure, industrial, electrical, and agriculture sectors. But what truly drives us is our people. Our 15,000 employees bring the expertise, passion, and dedication that power everything we do. /p pTogether, we make life flow - and we're looking for talented individuals to join us on that journey. /p h3What We're Working Towards /h3 pWe're offering a unique opportunity to join a global Belgian company with an international and collaborative culture. Aliaxis is focused on reinforcing our operational foundations and building the agility needed to capture future growth opportunities. Through our Horizon 2030 strategy, we're evolving into a more disciplined, high-performing global Group, and we're looking for talented people who want to contribute to this long-term strategic journey. /p h3About The Role /h3 pIn this role, you will be responsible for managing customer interactions and coordinating the order fulfillment process for the domestic market. Working closely with Supply Chain, Logistics, Warehouse, Sales, and Finance teams, you will ensure customers receive accurate information, timely deliveries, and high-quality service while contributing to process improvements and operational excellence. /p h3What You Will Do /h3 ul liAct as the first point of contact for customers,



managing inquiries related to orders, deliveries, product availability, inventory, and backorders. /li liManage customer orders from receipt through delivery, ensuring accuracy and timely fulfillment. /li liCoordinate closely with Planning, Transport, Warehouse, and Sales teams to ensure an excellent customer experience. /li liMaintain accurate customer and order data within ERP systems. /li liMonitor order status and proactively communicate updates to customers and stakeholders. /li liHandle customer complaints, returns, and issue resolution in compliance with company procedures. /li liPrepare and analyze reports to support service performance monitoring and KPI tracking. /li liIdentify trends, risks, and opportunities for process improvement. /li liCollaborate with cross-functional teams including Supply Chain, Sales, Finance, Transport Management, and Warehouse Operations. /li liContribute to continuous improvement initiatives aimed at enhancing service quality and operational efficiency. /li /ul h3About You /h3 ul liPrevious experience in Customer Service, Order Management, Supply Chain, or a similar customer-facing role. /li liStrong customer-centric mindset with a professional and solution-oriented approach. /li liExperience working with ERP systems, preferably SAP SD, Microsoft Dynamics AX, or similar platforms. /li liExcellent organizational skills and attention to detail. /li liAbility to manage multiple priorities in a fast-paced environment. /li liStrong communication and stakeholder management skills.Analytical mindset with the ability to interpret data and generate reports. /li liProactive attitude and continuous improvement mindset. /li liAbility to work both independently and collaboratively within cross-functional teams. /li liFluent Italian and good English language skills.



/li liKnowledge of an additional European language is considered a plus. /li /ul h3What We Offer /h3 pWe offer a gross annual salary range €28.400 - €35.500, level range E-C according to “Gomma Plastica Industria” Italian CLA, as well as a comprehensive benefits package including: /p ul liAnnual Premio Plan /li liHybrid working flexibility according to company needs /li liOpportunity to join a leading international industrial group /li liExposure to a dynamic and collaborative Supply Chain environment /li liProfessional development and continuous learning opportunities /li liCollaboration with cross-functional teams across the organization /li liInclusive and supportive working environment /li liOpportunity to contribute directly to customer satisfaction and operational excellence /li liCompetitive Compensation And Benefits Package /li /ul pThe pay range above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data. /p h3About Our Workplace /h3 pAliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. /p pWe are guided by our behaviours- We Care, We Dare, We Deliver! These reflect what we expect from each other and what you can expect from us: a culture that looks after its people, encourages you to challenge and improve, and gives you the space to make a real contribution. /p h3How We Welcome You /h3 pFor us, equity and belonging start already at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate. /p pPlease copy link to browser to access Aliaxis Privacy Notice: /p /p #J-18808-Ljbffr

📌 Customer Service Operator (Casella)
🏢 Aliaxis Italia
📍 Casella