Questa posizione è in RINA Il processo di selezione sarà interamente gestito RINA.
-- Marine Credit Collection Advisor Posting Date: 5 Aug **** City: Savona Location: Savona, IT, ***** Contract Type: Permanent Division: Marine Business Control Level of experience: Junior RINA is currently recruiting for a Marine Credit Collection Advisor to join its office in Savona, Italy within the Marine Business Control Division.
Mission This role is essential for ensuring the effective management and maintenance of the credit collection portfolio within the marine sector.
The successful candidate will focus on optimizing cash flow by efficiently handling outstanding payments and fostering positive relationships with customers and financial institutions.
Key Accountabilities Customer Portfolio Management: Maintain accurate records and organize outstanding debt accounts within the marine customer portfolio, ensuring systematic follow-up and timely action.
Payment Tracking and Control: Monitor outstanding payments specifically related to marine clients, proactively seeking updated payment information to facilitate timely collections.
Issue Resolution and Customer Support: Serve as a primary point of contact for customer inquiries, disputes, or complaints related to debt collection.
Collaborate with internal departments to resolve issues and prevent recurrence, thereby enhancing customer satisfaction.
Negotiations and Agreements: Initiate and lead communication with debtors via phone calls, meetings, or other communication channels to understand their payment status.
Negotiate payment plans tailored to customer circumstances, aligning with company policies and targets.
Bank Liaison Activities:



Develop and maintain effective relationships with banking institutions to facilitate payment releases and investigate the whereabouts of missing payments.
Tracing and Investigation: Implement various tracing techniques to locate and communicate with customers whose payments are overdue, emphasizing thoroughness and efficiency.
Documentation and Reporting: Maintain detailed and accurate records of all customer interactions, negotiation outcomes, and agreed payment arrangements using RINA's standardized templates to ensure transparency and compliance.
Support to Marine Credit Collection Team: Collaborate closely with colleagues handling marine credit collection to address and mitigate any delays in payment, providing advice and solutions based on comprehensive understanding of client accounts.
Compliance and Best Practices: Ensure all collections activities adhere to relevant financial regulations and company policies, promoting ethical and professional debt recovery practices at all times.
Education High School Diploma/GED in Other Bachelor's Degree in Business Administration Finance Management Qualifications At least 2-3 years of experience in credit collection, debt recovery, or customer account management is preferred.
Experience in customer service, sales, or financial advisory roles is considered an advantage.
Knowledge of credit collection strategies, debt negotiation techniques, and payment arrangement processes.
Familiarity with financial regulations and the legal aspects of debt collection.
Professional proficiency in both Italian and English is required.
Proficiency in Microsoft Office applications (Excel, Word, Outlook) and CRM systems.
Competencies FORESIGHT

📌 Marine Credit Collection Advisor (Savona)
🏢 Rina
📍 Savona