TheKRUK Groupis a European leader in debt management and recovery, with over 25 years of experience and a strong presence across multiple countries, including Poland, Romania, Italy, and Spain.
We are the largest company in the sector by market capitalization and strive for operational excellence through innovative and responsible financial solutions that create real value for people.
Our mission is to guide customers on a path out of debt, using an ethical, effective, and human-centered approach, while also educating the public on conscious and sustainable financial management.
We believe in a world of financial balance built on mutual trust, where promises and commitments are honored.
KRUK Italia, active since ****, is the Group's leading company in the country, with over 480 employees and offices in La Spezia and Milan.
We are a dynamic and steadily growing organization, strongly focused on people development, social responsibility, and collective well-being.
Core responsibilities you'll face in the position:
Lead the Strategy & Transformation Department in consolidating its role as a strategic company function,responsible for supporting the definition, development, and execution of business strategy and transversal transformation initiatives
Partner with the local Board of Directors to identify strategic growth opportunities,proactively challenging assumptions and contributing to strategic decision-making, andsupportingtheir translation into concrete initiatives and programs, while ensuring alignment with key stakeholders at local and central levels
Monitor and assess the business model to ensure alignment with Company strategic objectives, proposing improvements and adjustments where needed
Define, implement,



and continuously improve thetransformation and program management framework (PMO),ensuring effective governance, prioritization, and execution across initiatives
Lead and coordinate aportfolio of cross-functional projects,ensuring delivery of tangible business outcomesand alignment across departments
Drive initiatives related toways of working transformation(e.g. Lean, Agile, process optimization), ensuring practical adoption within the organization
Contribute to or lead initiatives related todata governance and data-driven decision making, supporting business performance and strategic alignment
Manage and facilitateBusiness Review processes (monthly / quarterly), ensuring alignment, visibility, and actionable follow-up across stakeholders
Establish and reinforcechange management frameworks(e.g. Problem Solving, Project Management, Innovation), supporting consistency and effectiveness in execution
Develop and promotecapabilities in Lean, Digital, and transformation practices, coaching Business Leaders and Project Managers
Identify and mitigate risks related to transformation initiatives, ensuring continuity, alignment, and sustainable impact
Communicate progress, challenges, and results of key initiatives to senior stakeholders, ensuring transparency and engagement
Qualifications:
Must have




Bachelor's degree in a relevant field (e.g. Business, IT, Engineering)
5+ years of experience in Project / Program / Transformation Management, with exposure to complex, cross-functional initiatives
Solid experience in Program Management / PMO environments, including governance of multiple parallel initiatives
Experience intransformation projects, particularly related toways of working (e.g. Lean, Agile, process improvement)
Proven ability toengage and influence stakeholders across different functions and seniority levels, including the ability to provide constructive challenge
Good interpersonal and communication skills, with the ability to operate incross-functional and evolving environments
Exposure to or involvement indata governance or data-driven initiatives
Strong understanding of project management methodologies (e.g. Agile, Scrum, Waterfall)
Good level of English (at least B2)
Nice to have
Experience in coordinatingBusiness Reviews or similar governance processes
Previous experience innon-HQ / operational environments, enabling effective interaction with both local and central functions
Familiarity with project management tools (e.g. Jira) and problem-solving methodologies (e.g. PDCA, A3, 5 Whys, Ishikawa)
Premio
Relevant certifications (e.g. PMP, ScrumMaster)
Familiarity with Lean / Agile methodologies applied in real contexts
What we offer
Up to 75% remote working on monthly basis
Meal vouchers
Company Welfare Plan
Health insurance
Company Car
Compensation package aligned with the level of experience and responsibility of the role, starting from €60,000 gross annual salary
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📌 Strategy & Transformation Department Manager (Milano)
🏢 KRUK Italia
📍 Milano