Ph3Responsibilities /h3 ul liReceive and respond to telephone calls and emails from end users; /li liDocument all complaints and failures per the Masimo Quality System; /li liProvide first and second level technical support and training; /li liInitiate repair/replacement of failed and/or defective products; /li liBe the customer advocate for all matters involving Service; /li liProvide technical consulting to sales team; /li liFollow up on Technical Bulletins for Masimo products; /li liIdentify potential Customer training issues and propose solutions; /li liConvey information from the field regarding product suggestions, improvements and enhancements to Product Marketing; /li liMaintain a knowledge base of troubleshooting training; /li liFollow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved; /li liProvide technical review of all training and supporting user interface documentation; /li liMonitor Technical Support process and procedures. Initiate changes to optimize the process; /li liBe able to work with and be knowledgeable of biohazard products and procedures; /li liMaintain account management for service related activities; /li liOccasional domestic and international travel might be required to visit problem hospitals, doing competitive product research and/or maintaining customer perspective; /li liDuring travel,



must be able to lift up to 45 pounds of tools and equipment; /li liPerform all other duties as assigned or required; /li /ul h3Qualifications /h3 ul li2-3 years’ experience in customer service role /li liStrong “hands‑on” skills, with ability to perform detail‑oriented work with high degree of accuracy; /li liMust have flexibility in reacting to new situations and adaptability for working in a new environment; /li liMust be PC literate, have excellent organizational, communication, and writing skills; /li liAbility to travel both domestically and internationally; eligible to apply for a Passport; /li liAbility to work on a rotating after‑hours on‑call schedule; /li liAbility to lift 45 lbs on an occasional basis; /li liFluent in Italian and English. /li /ul h3Compensation /h3 pThe annual salary range for this role is 28,000 – 36,000 Euro. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. /p pThis job is also eligible for bonus/incentive pay. /p pNote: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any premio, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. /p /p #J-18808-Ljbffr

📌 Technical support specialist (Milano)
🏢 Masimo
📍 Milano