Ph3At a glance /h3 ul liJob Category Retail - Store Sales /li liYears of Experience Minimum 1 year /li liContract Type Unlimited contract /li liJob Schedule Tempo pieno /li liLocations Store - Milano /li liPosting Date 07/28/2026, 10:41 AM /li /ul h3About the entity /h3 pHermès Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then, the branch has expanded and continued to grow, leading to its current retail presence in the country: 11 stores, including 2 seasonal openings, 1 pop-up store and 2 flagship stores located in Milan and Rome. /p h3Details of the job /h3 pbGENERAL ROLE /b /p pThe In Store Customer Experience Specialistis in charge in developing and delivering the most memorable journey for clients, embodying the Brand values to provide heartfelt and bespoke attention to customers. /p pbMAIN RESPONSABILITIES /b /p pEmbody values and culture, showing highest integrity and ethical behaviour, proactively promoting the same attitude and passion; /p pMonitor appointments, waiting times, etc through observation and ad hoc analysis to proactively suggest ideas to the manager for the continuous improvement of the customer experience; /p pOversee and update the store calendar of events and appointments; /p pHandle aftersales requests and delivery services; /p pAssist clients and support sales colleagues in complex situations regarding returns and reservations, etc; /p pEnsure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food beverage. /p pbPROFILE /b /p pBachelor’s degree preferably with a hospitality or fashion management focus; /p pFluency in Italian and English. A third language will be considered an advantage; /p pProfessional background: previous experience in similar positions,



preferably in a luxury goods boutique or in hospitality; /p pProficient with Excel / IT tools; /p pProfessionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile. /p pExcellent interpersonal and communication skills, with a customer service orientation; /p pTeam player mentality to build meaningful relationships and ability to work autonomously; /p pAvailability, flexibility and dynamism to function in a high-pace environment; /p pDetermined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. /p pHermès engages positive and passionate people who own the following requirements: /p pExcellent interpersonal and communication skills, with a customer service orientation; /p pTeam player mentality to build meaningful relationships and ability to work autonomously; /p pAvailability, flexibility and dynamism to function in a high-pace environment; /p pDetermined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. /p pIn Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès! /p pA creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world. /p /p #J-18808-Ljbffr

📌 In store customer experience specialist - boutique milano
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