Overview Experteer Overview In this role you drive end-to-end customer success for ABB's digital platforms and solutions. You act as the technical lead for escalated issues, coordinate cross-functional delivery, and guide pilots, deployments and training to ensure value realization. You partner with Sales and OPCs/operations to align on scope, timing and budget, while feeding feedback into the product roadmap. You thrive in a global, collaborative environment and shape scalable digital solutions that improve productivity and performance.
Responsibilities Serve as the L4 technical contact for escalated customer issues and inquiries, delivering timely resolutions.
Manage the end-to-end customer lifecycle: qualification, discovery, pilots, deployment, go-live and post-go-live support.
Provide consultative technical assistance to optimize use of digital platforms and solutions.
Coordinate with Sales to identify customer needs, demonstrate value, and support technical sales efforts.
Ensure thorough testing, onboarding, rollout, and training for successful adoption.
Coordinate project execution with OPCs and operations to meet lead times, delivery targets and budget.
Track customer satisfaction, analyze root causes, and translate feedback into backlog items.
Contribute to software product roadmap and continuous improvement of digital solutions.
Qualifications 10 years of software engineering experience with focus on industrial/digital applications or control systems
Proven leadership of multi-regional teams in distributed settings
Enhanced knowledge of AI/ML, Generative AI, and cloud-native applications
Programming experience in C, C++, C#, Java, .NET, or Python
Fluent English communication across cultures/time zones
Willingness to travel to customer sites and ABB offices
Master's degree in Computer Science, Engineering, or related field
Customer-focused mindset and ability to translate needs into digital solutions
Benefits Flexible working hours
Hybrid work options
Wellb
📌 Customer Success Lead (Italia)
🏢 Altro
📍 Italia