At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a **Global Bespoke Ambassador **in **Milan** to contribute to our proud legacy and help shape our vibrant future. **What makes you, makes Zegna**
The legacy of Zegna would not exist if it weren’t for the unique skills of every person on our team; the makers, masters, designers and doers. Everyone contributes. **BASIC PURPOSE OF THE JOB**
Promote and develop the Personalization business in multiple geographies, guiding commercial events and initiatives with top customers. Coordinate with Regions and HQ to plan and execute trunk shows and 1:1 appointments, providing clients with a world class personalized experience and product offer. **What makes up your day** Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realize your full potential. In this role, you will be in charge of:
**Business Development**
- Achieve projected sales plan for every single event/activation promoting Bespoke, MTM and MTO business;
- Develop the Personalization business by partnering with Store and Area Managers to identify potential clients and outreach strategies, assessing client purchase history and product preferences;
- Liaise with the CVM department with the aim to build qualitative/quantitative databases of clients;
- Collect and analyze data related to Personalization business including sales, new client acquisition and client activation and prepare monthly, seasonal and year-end analysis;
- Identify opportunities to grow Personalization business; review existing Bespoke customer portfolio by store; develop strategic plans for TOP customers including outreach and delighting opportunities;




- Identify and recommend improvements to Personalization Projects selling format to create a more elevated experience and increase revenues;
- Complete recap reports following all store visits to identify actions taken, results achieved, follow up activities and potential opportunities;
- Closely monitor, understand and analyze the competitive landscape for Personalization services across the region;
- Plan and manage regional Personalization trunk show/VIP events calendar; **Customer Relationships & Customer Service**
- Fully accountable for the execution of Bespoke and MTO Uber Luxury activations including appointments in-store, offsite events and at-home;
- Ensures orders are delivered within timeframe committed;
- Partner with GM’s and Area Managers of focus doors to provide added support and provide a VIP client experience at trunk shows and events;
- Ensure the highest levels of Personalization services are provided and that the customer receives the 'perfect' fit for his body silhouette;
- Reinforce standards on Personalization services to minimize rejection rates;
- Manage customer complaints, provide technical assistance and escalate complaints as needed;
- Consolidate customer complaints with regards to product in terms of accuracy of measurement and other manufacturing faults and review with business partners (including HQ, retail and wholesale)
- Recommend solutions and expedite process to meet customer's needs; **Product**




- Develop a thorough understanding of products to inspire customers' trust, especially with regards to providing styling advice. **People**
- Ensure that all in-store staff are able to communicate effectively to customers regarding Bespoke and MTM products & services;
- Identify in store MTM referents for key doors: provide in-store training and assess skill development;
- Provide training and tools to wholesale accounts to facilitate the growth of regular day-to-day MTM business vs. seasonal trunk shows including but not limited to product measurement training and order processing overview. **What makes you, makes our team** When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone with: - 5+ years prior experience in contact with final customer
- Proven track record of delivering results
- Track record of successfully developing and maintain Selling Capabilities
- Client development skills
- Sensibility and appreciation of Luxury product
- Results orientation
- Communication and influencing skills (all levels of the organization as well as external partners)
- University degree or equivalent experience required
- Fluent spoken and written English, other languages is a plus **What makes you, makes our legacy** Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest têxtiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand. Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life

📌 Global Bespoke Ambassador (Milano)
🏢 Ermenegildo Zegna
📍 Milano