Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. Employee Contract type:
Permanent Regular Job Description:
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders,



from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. Role Purpose The Customer Care Agent manages the activities related to after-sales and customer service, both internal and external. Business Responsibilities To ensure respect of service levels and the achievement of the highest level of customer satisfaction. Administrative and Operational Responsibilities Handles incoming interactions respecting guidelines. Generates feedback to clients upon their requests. Manage all the activities related to: - contract validation and client configuration
- webinars and welcome calls when onboarding a new client
- uploading of orders (if needed) and validation
- electronic invoicing
- replacement of expired paper meal vouchers
- client premio, if included in contract conditions Reporting to Customer Experience Manager Experience First experience in Customer Care or possibly as receptionist or back office personal assistant. Education Bachelor’s Degree or Diploma Technical Competencies
- Good level of written and verbal communication skills
- Familiar with Customer Care tools
- Familiar with digital Soft Competencies
- Proactive orientation towards customers;
- Problem-solving;
- Teamwork;
- Adaptability;
- Excellent communication;
- Spirit of innovation;
- Team spirit;
- Service-minded
- Orientation to the result;
- Organizational skills.

📌 Cc Agent (Milano)
🏢 Pluxee
📍 Milano