For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential. SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible. Location/Region: France or Italy or Spain - Close to an international airport with direct connections to European capitals Reports to: Sr Director, Service EMEAI **Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required**Interactions**: - Delivering on operational business performance, by supporting management team to achieve/exceed assigned installation, maintenance and repair targets through effective use of DBS tools and processes, coaching and development of leaders
- Achieve annual targets for service and support performance metrics including customer (net easy score), operational (uptime, response time, planned maintenance backlog, utilization), and financial (revenue, standard/gross margin, operating income) across business
- Involvement in monthly revenue/expense forecasting and operational performance review, quarterly business updates and annual P&L; planning
- Foster a culture rooted in the company’s values, while reinforcing the service and support strategy that aligns to our regional priorities **Education and/or Work Experience Requirements**:



- BA or BS degree with science or engineering background
- 4+ years leadership/management experience of service
- Strategic mindset with attention to detail, plus a willingness to be a hands-on leader that builds trust and followership
- Proactively leveraging data or insights, including key performance indicators, to understand, identify or predict trends to guide actions and drive desired behaviors
- Exceptional interpersonal and team-building skills, including active listening, communication and consultative dialogue with expertise in working effectively and creatively with a wide variety of individuals and groups **Additional Requirements**: - Identifying and implementing process improvements and change to increase the group’s effectiveness and value to its customers
- Spend at least 10% of the time “in the field”, visiting customers to develop and maintain good relationships, monitor customer satisfaction and market the services and value provided
- The provision of coaching, advice guidance and feedback to the service staff as required, maximizing performance and employee
- Willingness to travel, approximately 25-30%
- Attract, develop and retain talent, including people leaders, and maintain high employee engagement with a focus on safety, well-being and work-life balance. At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible,



remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide. **Localisation/Région**: France ou Italie ou Espagne - Proche d’un aéroport international avec des connexions directes vers les capitales européennes **Rend compte à**: Directeur Principal, Service EMEAI En tant que leader mondial en spectrométrie de masse et électrophorèse capillaire, **SCIEX** propose des solutions de détection et de quantification de précision des molécules afin de contribuer à la protection et à l’amélioration du bien-être et de la sécurité de tous. Grâce à 50 ans d’innovations révolutionnaires, nos clients peuvent réagir rapidement aux dangers environnementaux, mieux comprendre les biomarqueurs liés aux maladies, améliorer les soins aux patients, accélérer la mise sur le marché de médicaments pertinents et garantir une alimentation plus saine et plus sûre. Chez SCIEX, vous trouverez un rôle valorisant qui amplifie votre impact sur le monde et vous aide à réaliser votre potentiel. SCIEX est fier de collaborer avec une communauté de neuf autres entreprises de sciences de la vie du groupe Danaher. Ensemble, nous façonnons l’avenir de la science et de la médecine, en développant des produits qui permettent aux chercheurs de sauver des vies. **Missions essentielles, facteurs clés de succès, responsabilités, autorités et interactions requises**: - Atteindre les performances opérationn

📌 Director Field Service South Region (Milano)
🏢 Sciex
📍 Milano