International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._ **Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation!** **Posizione**:
**TASKS**:
️ develop and implement **international process management standards** ️ optimize procedures ️ validate business cases to improve **customer satisfaction**as well as **in-house and service provider quality** ️ establish **process control** ️ define **KPIs** ️ integrate the "**voice of the customer"** **INFO UTILI PER CANDIDATI RESIDENTI IN ITALIA**:
**Sede di lavoro**: Via Adua 33, Valdengo (Biella) [_NB: non servita da mezzi pubblici - è necessaria l’auto]_ **Ibrido**: ibrida (da valutare rientri settimanali o mensili in base a distanza km
- no 100% full remote) **Orario**:full-time 40h settimanali (lunedì-venerdì) **Contratto**: tempo indeterminato | **CCNL Commercio** **RAL: 36-45K** **Requisiti**:




**EXPERIENCE & SKILLS** proficient in **process management** and **optimization methods** familiar with **customer care processes** strong understanding of **KPIs** and **interdependencies** skilled in **root cause analysis** and deriving **improvement options** **English**minimum **B2** level **entrepreneurial mindset** **holistic thinking** solution-focused **team player** with a stong **quality&customers; focus** **experienced** and enjoy working in an **intercultural team** setup thrive to work in a **highpaced**, sometimes **stressful,** and **changing environment** **Altre informazioni**:
**ENVIRONMENT** As a key player in our international CCM matrix organization, you will:
work in a **International matrix organization** collaborating closely with Colleagues from: - France
- Germany
- Italy
- Poland have an important **impact on our international process standards**while keeping a balance between: - process quality
- costs **WHY JOIN US?**: - Have a passion for Customer Service
- Be part of a major transformation journey and influence change from the inside
- Enjoy flat hierarchies, an open culture, and an international work environment
- At bonprix, we stay ahead by thinking differently. We value agile minds who turn a "can't do" into a "can do". Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution! Agevolazioni: bonpRist - Ristorante interno aziendale (tariffa agevolata)

📌 Process Manager Customer Care Management Posizione Internazionale (Valdengo)
🏢 bonprix
📍 Valdengo