ABOUT KERTEN HOSPITALITY Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travelers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region. ABOUT THE PROPERTY **Colere 1600 by Cloud 7, Italy** Colere is a charming mountain village renowned for its unspoiled landscapes, and year-round appeal. The destination offers a haven for outdoor enthusiasts with skiing, hiking, and climbing, as well as a retreat for those seeking tranquility. Within this stunning setting, the Cloud 7 Hotel Colere features 28 thoughtfully designed rooms and suites, offering a blend of comfort and contemporary alpine style. Guests will enjoy a wellness center dedicated to relaxation and rejuvenation, along with the variety of refined hospitality in lounge bar&ski;, a la carte and self-service restaurants, the hotel embodies the perfect balance of adventure, wellness, and Italian charm. KEY RESPONSIBILITIES
- Oversee and coordinate all Rooms Division operations.
- Ensure a seamless and high-quality guest experience throughout the entire stay journey, from arrival to departure.
- Lead Rooms Division teams, setting clear standards for service excellence, cleanliness, and operational efficiency.




- Monitor daily operations, room readiness, occupancy flow, and special guest requests to ensure accuracy and consistency.
- Coordinate closely with Engineering and Security to maintain safe, well-maintained, and guest-ready facilities.
- Implement and maintain Rooms Division SOPs, policies, and brand standards across all areas.
- Handle guest feedback, complaints, and service recovery related to rooms and accommodation experience.
- Prepare and review daily reports, handovers, and operational updates for the Rooms Division.
- Support training, coaching, and performance management for Rooms Division supervisors and team members.
- Ensure compliance with health, safety, and hygiene standards across all rooms and public areas. EXPERIENCE & SKILLS
- 5-8 years of experience in Rooms Division operations.
- Experience working in lifestyle, boutique, or resort hotels; mountain or seasonal destinations is an advantage.
- Hands-on experience with PMS and hotel operating systems.
- Detail-oriented with a strong focus on guest satisfaction and service quality.
- Ability to manage multiple operational areas in a fast-paced environment.
- Fluent in English (Italian is an advantage). JOINING OUR TEAM MEANS
- **Competitive Compensation**: A rewarding package tailored to your experience.
- **Career Growth**: Opportunities for advancement within our dynamic organisation.
- **Inclusive Environment**: A vibrant and inclusive workplace that encourages collaboration.
- **Shared Purpose**:Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together. Work Location: In person

📌 Room Division Manager (Colere)
🏢 Kerten Hospitality
📍 Colere