International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world.

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation!

TASKS

- analyze existing processes within Customer Care Management

- identify areas for improvement based on customer needs

- standardize processes and systems internationally

- design and introduce new processes and systems

- prepare, interpret, and present analytical results with impact evaluations (e.g., customer benefits, cost savings)

- coordinate priorities for process changes and optimization initiatives

- document processes and create relevant test cases

Requisiti

EXPERIENCE & SKILLS

- solid experience with process management and optimization methodologies

- familiarity with customer service operations

- ability to use KPIs for process analysis

- previous experience in process documentation





- strong analytical and technical mindset

- team-oriented with excellent conceptual and problem-solving skills

- enjoy working in intercultural teams

- comfortable in fast-paced, dynamic environments

ENVIRONMENT

As a key player in our international CCM matrix organization, you will:

- work in an international matrix organization collaborating closely with colleagues

- help shape the international CCM with the responsibility to improve the customer journey, balancing costs and impact on customers

WHY JOIN US?

- Have a passion for Customer Service

- Be part of a major transformation journey and influence change from the inside

- Enjoy flat hierarchies, an open culture, and an international work environment

- At bonprix, we stay ahead by thinking differently. We value agile minds who turn a "can't do" into a "can do".

Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution!

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📌 PROCESS COORDINATOR CUSTOMER CARE MANAGEMENT | posizione internazionale [sede Italiana: Valdeng[...] (Biella)
🏢 Fine Foods & Pharmaceuticals N.T.M.
📍 Biella