For several international projects to be held in one of our clients, a multinational company based in Rome, we are looking for brilliant candidates with experience as Service Manager (IT and Digital Transformation): Qualifications * Degree in Engineering, Maths or Computer Science; * Engineering or IT background; * 2 years of experience; Expertise * Good knowledge of cloud environment; * Familiarity with SOAP, REST architectures; * ITIL approach knowledge; * Strong analysis skills. Other Skills * Orientation to problem solving and proactivity; Main role and activities * Creation and understanding of SLAs and KPIs based on the type of service, customer journey and business requirements; * Definition and design of operational processes for the management and resolution of incidents,



service requests and change requests; * Service team's coordination, designated in the management of incident and issue; * Problem management: coordination of the various internal and external teams for the resolution of problems and critical issues with a strong impact on the end user and customer experience; * Service governance; * Definition of reports based on technical and business needs. Benefits * Permanent contract * Individual English courses on online platform * Training and specialization courses * Private supplementary health insurance * Annual pass with unlimited access to the circuit's fitness centers / Pass for public transport #J-*****-Ljbffr

📌 Service Manager (Lazio)
🏢 EstiaTech - Passion for Technology
📍 Lazio