Noi di
ABB
aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Avrai la possibilità di assumere un ruolo di leadership, sarai supportato nella tua crescita e sarai orgoglioso dell'impatto che creeremo insieme. Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo.
Questa Posizione Risponde a
EL Customer Operations Manager
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Your Role And Responsibilities
In this role, you will have the opportunity to support with the accurate end-to-end resolution of post-sale customer requests. Each day, you will assist in resolving warranty products, customer complaints and disputes in a timely manner to ensure customer satisfaction. You will also showcase your expertise by analyzing trends within the claims process to highlight any repetitive failures to further support continuous improvement.
The Customer Operation Post Sales Specialist is the first point of contact for ELSB/ELSP customers and business partners of the EL in Italy for Post Sales Request.
Reporting to the Post Sales Team Leader and using your customer service skills and knowledge, you will aid the Customer Operation team by reacting to customer inquiries.
The work model for the role is:
Hybrid
You Will Be Mainly Accountable For
Delivering effective solutions to customers with return /administrative queries by coordinating with internal resources to resolve the issue
Monitoring the status of the request
Ensuring that inquiries are resolved and providing assistance in any necessary escalation
Support the customer and act with integrity during the post sales activities.
Ensuring a positive customer experience by giving them regular updates and clarification , manage a correct flow with internal stakeholders
Observing the overall process and trends across inquiries and identifying improvement areas




Qualifications For The Role
An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
Preferential knowledge of SAP, Sales Force and Excel.
A collaborative, solution-focused approach, and strong written and spoken communication skills
Fluent spoken and written English / French
Compensation Package
As part of our commitment to transparency, we want to share the compensation details for this position:
Applicable CBA: Metalmeccanico
Minimum annual salary: € ******
Variable Pay: Eligible for Company Productivity Premio
The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.
Benefits As Per Policy
Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families
Welfare plan with a wide range of personalized services
Canteen or meal vouchers provided
More About Us
Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification
Costruire un futuro più pulito e intelligente richiede ogni tipo di mente: i curiosi, i coraggiosi e i creativi. Per questo accogliamo persone da ogni percorso e con ogni esperienza.
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JR********

📌 Post Sales Customer Operations Specialist (12 Months Contract) (Milano)
🏢 ABB
📍 Milano