The candidate will join the Digital – IoT team , providing specialized technical support for IoT solutions and acting as a key point of reference for troubleshooting , root cause analysis and the continuous improvement of connected products and platforms.
The role involves close collaboration with R supporting subsidiaries and customers in the configuration , commissioning and validation of IoT devices and solutions , remotely and on site, and coordinating support requests to ensure priorities and SLAs are met; collaborating with R drafting technical documentation and reports , including SQL queries for data extraction and analysis, and monitoring the performance of installed solutions; providing technical support and training to colleagues , partners and customers and contributing to the continuous improvement of solutions and support processes; Excellent knowledge of IoT technologies and architectures , and of networking (TCP/IP, Ethernet,



Wi-Fi, VPN); Strong skills in technical diagnostics and troubleshooting ; Good knowledge of data , log and system event analysis , cloud platforms and services, and embedded/connected systems; Familiarity with SQL databases (PostgreSQL/pgAdmin) and ticketing/business processes; Basic knowledge AWS Cloud Services and industrial protocols (Modbus, BACnet) is a plus; Strong customer orientation and problem-solving mindset , with structured analytical skills; Proactivity, effective communication with technical and non-technical stakeholders, and cross-functional teamworking; Operational autonomy , sense of responsibility, and ability to manage priorities in dynamic contexts; Technological curiosity and a continuous learning attitude.

📌 Iot Solution Support Specialist (Campo di Ne)
🏢 Carel Industries S. P. A.
📍 Campo di Ne