ppbJob Description: /b /p pAKTG is a travel holding that owns Abercrombie Kent (AK) and Crystal Cruses (Crystal) among other brands.
We offer to our guests a life well travelled, offering them incredible experiences in the most intriguing destination.
/p pAK has 60+ years of history while Crystal is a fast growing start up, with business that are quite different.
Overall, we are spread in 40+ countries and we manage a lot of own properties (ocean vessels, river boats, yachts in Galapagos, camps in Africa ...) /p pIn the last 4 years we developed ore own information system (OneIS) that collects and manage any past, present and future bookings.
OneIS integrates all a full CRM with all customers, travel advisors, agencies and consortia, MICE customers and more.
/p pWe do have solid Business Intelligence systems but we want to improve the quality and usability of our data.
/p pFor this purpose, we are looking for a bBusiness Performance Monitoring BI Specialist /b to design, implement, and maintain business performance monitoring systems that support strategic and operational decision-making across the organization based on actual datawarehouse and BI systems.
/p pThe role combines business understanding, data analysis, and technical expertise to deliver reliable KPI frameworks, dashboards, and reporting solutions.
/p pThe ideal candidate will act as a bridge between business stakeholders and IT/ BI and data teams, collecting and harmonizing requirements and driving the technical team to implement them in easy to use systems.
/p pbResponsibilities and accountability /b /p ul liDesign and implement business performance monitoring frameworks and KPI models.




/li liGather and translate business requirements into reporting and analytics solutions.
/li liDevelop and maintain dashboards, scorecards, and executive reporting tools.
/li liEnsure data consistency, quality, and governance across reporting environments.
/li liAnalyze business performance trends and provide actionable insights to management.
/li liCollaborate with business functions (Sales, Operations, Customer Service, Finance, etc.) to define and monitor critical metrics.
/li liSupport automation and optimization of reporting processes.
/li liWork closely with IT and data engineering teams on data integration and system enhancements.
/li liMonitor performance of BI solutions and continuously improve usability and effectiveness.
/li liContribute to the evolution of the company's data-driven culture.
/li /ul pbSkills and abilities /b /p ul liBachelor's degree in Information Systems, Computer Science, Engineering, Business Analytics, or related fields.
/li liProven experience in Business Intelligence, Performance Management, or Data Analytics roles.
/li liStrong knowledge of KPI design and performance measurement methodologies.
/li liExperience with BI and data visualization tools such as Power BI, Tableau, Qlik, or similar.




/li liBusiness knowledge of the travel industry and in particular Cruise Lines, tour operators, Destination management companies, Real estates.
/li liGood knowledge of SQL and relational databases.
/li liUnderstanding of data modeling and reporting architectures.
/li liAdvanced analytical and problem-solving skills.
/li liAbility to communicate effectively with both technical and business stakeholders.
/li liStrong organizational skills and attention to detail.
/li liExperience in international and cross-functional environments is a plus.
/li liKnowledge of ETL processes and data integration concepts.
/li liFamiliarity with cloud-based analytics platforms.
/li liExperience in performance management within service-oriented or travel-related industries.
/li liUnderstanding of financial and operational reporting principles.
/li /ul h3bSoft Skills /b /h3 ul liBusiness-oriented mindset /li liAnalytical thinking /li liProactive approach /li liStakeholder management /li liCommunication and presentation skills /li liProblem solving /li liTeam collaboration /li liContinuous improvement attitude /li /ul h3Other requirements /h3 ul liFluent professional English (the company Language) /li liItalian and Spanish as preferred additional languages /li liWilling to travel – need to be in touch and manage communities all over the world /li /ul pbEEO Statement /b /p pAbercrombie Kent is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
/p /p #J-*****-Ljbffr

📌 Business Performance Monitoring & Bi Specialist (Milano)
🏢 Abercrombie & Kent
📍 Milano