Lead both Control Room & Technical Performance and On-site Technical Support teams for the assigned product range, with the goal of proactively identifying product issues, accelerating their resolution, and enhancing overall service effectiveness through the use of telematics data, diagnostics, and on-site technical expertise.
Drive the end-to-end management of product technical issues and service experience for a defined product range ensuring that
📌 Truck Customer Service - Product Performance Service (Italia)
🏢 Iveco Group
📍 Italia
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