How You'll Help Us Keep Climbing (Overview & Key Responsibilities) As a Customer Service Agent, you will be central in demonstrating Delta's commitment to our customers by making their travel experience as smooth and pleasant as possible. Summary Of Responsibilities * Handles all facets of work associated with ticketing and making reservations for passengers, as well as activities necessary to board and deplane passengers, including tagging and lifting passengers' baggage to a bag belt for delivery to the ramp. * Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately. * Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers. * Displays a positive image of Delta. * Keeps customers informed while ensuring high-quality service delivery. * Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time. * Performs a variety of duties according to the assigned functional work area; however, agents may be cross-utilized and required to perform all functions. Specific functions, tasks, and departmental duties may vary or be added depending on the location and operational requirements. * Subject to rotating shifts and off-days. * May require outside work. * Practices safety-conscious behaviors in all operational processes and procedures.



* Additional tasks may be required based on operational and business demands. What You Need To Succeed (Minimum Qualifications) * Must have valid authorization to live and work in the EU (Including Italy) at the time of application. Delta does not provide visa sponsorship for this role. * Fluent in English and Italian (written and oral). * Candidates must be eligible to live and work in Italy. * Demonstrates expertise in operations and strong customer service and teamwork skills. * Embraces diverse people, thinking, and styles. * Consistently prioritizes safety and security of self, others, and personal data. * Must have the flexibility to work in an operation with varying shifts, extended hours, and "on-call" requirements. * Strong written and verbal communication skills. * Must be approachable and possess interpersonal skills that foster trust and respect. * Ready to manage conflict and resolve problems effectively. * Must be performing satisfactorily in current position. * Must be willing to support seasonal stations such as CTA (Catania, Sicily), OLB (Olbia, Sardinia), and NAP (Naples, Campania) during business needs, especially in busy seasons. * High school diploma or equivalent. What Will Give You a Competitive Edge (Preferred Qualifications) * Check-in, gate, and general airport operations experience. * Knowledge of SNAPP, Delta Matic, and other relevant airport technology. * Three years of Airport Customer Service experience. #J-*****-Ljbffr

📌 Customer Service Agent (Mxp) (Milano)
🏢 Delta Air Lines
📍 Milano