General Role

Senior Cashier responsible for ensuring and supporting all cashiering and accounting activities based on specific needs and providing the most memorable customer journey during the final boutique experience.

- Open and close the cash register and control the effective payments;
- Attend clients during their final steps of purchase and check cash transactions associated to the different payments and clients;
- Support customers providing all type of information, including aftersales product care suggestions;
- Perform all in-store sales transactions (records sales and payments). Set up the till and cash up, manage banking authorizations, and assist foreign customers with tax refund procedures;
- Contribute to all or part of the store’s daily back‑office operations to support selling teams;
- Help to implement and apply procedures, ensuring that data is entered into the system and that IT tools are updated;
- Collect and update client data, in accordance with privacy policy and company procedures;
- Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services, taking part in morning briefing activities;
- Play an active role in customers’ events and animations whenever needed;

Main Responsibilities

- Open and close the cash register and control the effective payments;
- Attend clients during their final steps of purchase and check cash transactions associated to the different payments and clients;
- Support customers providing all type of information, including aftersales product care suggestions;
- Perform all in-store sales transactions (records sales and payments). Set up the till and cash up, manage banking authorizations,



and assist foreign customers with tax refund procedures;
- Contribute to all or part of the store’s daily back‑office operations to support selling teams;
- Help to implement and apply procedures, ensuring that data is entered into the system and that IT tools are updated;
- Collect and update client data, in accordance with privacy policy and company procedures;
- Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services, taking part in morning briefing activities;
- Play an active role in customers’ events and animations whenever needed;

Profile

- Bachelor’s degree preferably in accounting or an equivalent academic background;
- Fluency in Italian and English. A third language will be considered an advantage;
- Professional background: previous experience (3‑5 years) in similar positions, preferably in a luxury goods boutique;
- Proficient with Excel / PowerPoint / IT tools;
- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Key Requirements

- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a high‑pace environment;
- Determined to be part of a people‑centric retail project, with a vocation for human values, passion and a strong aesthetic sense.

EEO Statement

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.

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📌 Senior Cashier - Boutique Milano
🏢 Hermès
📍 Milano